More jobs:
Desktop Support
Job in
Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listed on 2026-02-07
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
Overview
Dice is the leading career destination for tech experts at every stage of their careers. Our client, COOLSOFT, is seeking the following. Apply via Dice today!
Responsibilities- Provide expert level technical support for end-user hardware and applications
- Troubleshoot and resolve desktop technology issues including Windows desktop operating systems, desktop applications, Multi-Function Devices, and mobile devices such as Android, iPhones, and iPads
- Receive escalated support issues from an internal Service Desk and provide timely resolution
- Independently perform a variety of desktop related tasks and serve as a desktop support expert
- Be available for on call/stand by hours and work more than 40 hours per week as needed
- Extensive knowledge and experience with desktop technology
- Experience with Windows desktop operating systems and desktop applications
- Familiarity with Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android, iPhones, and iPads
- Strong problem-solving skills and ability to prioritize tasks
- Experience working in a Desktop Support position
- Experience with service desk operations
- Ability to work independently and make judgment calls
- Creative thinking and self-direction in resolving end user issues
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