Desktop Support Job Milwaukee area,Wisconsin USA,IT/Tech

Overview

Dice is the leading career destination for tech experts at every stage of their careers. Our client, COOLSOFT, is seeking the following. Apply via Dice today!

Responsibilities

Provide expert level technical support for end-user hardware and applications
Troubleshoot and resolve desktop technology issues including Windows desktop operating systems, desktop applications, Multi-Function Devices, and mobile devices such as Android, iPhones, and iPads
Receive escalated support issues from an internal Service Desk and provide timely resolution
Independently perform a variety of desktop related tasks and serve as a desktop support expert
Be available for on call/stand by hours and work more than 40 hours per week as needed

Requirements Required Skills

Extensive knowledge and experience with desktop technology
Experience with Windows desktop operating systems and desktop applications
Familiarity with Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android, iPhones, and iPads
Strong problem-solving skills and ability to prioritize tasks
Experience working in a Desktop Support position

Preferred Skills

Experience with service desk operations
Ability to work independently and make judgment calls
Creative thinking and self-direction in resolving end user issues

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