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IT Support HelpDesk/Support Technical Support Systems Administrator

Senior Service Desk Lead – Second Level Support

Job in Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listing for: Sun Life Financial
Full Time position
Listed on 2026-02-09
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A leading benefits provider is looking for a Second Level Service Desk Manager to oversee a high-performing team in Milwaukee, WI. Responsibilities include leading a team of Service Desk Agents, managing day-to-day operations, and ensuring high-quality technical support. Ideal candidates will have a strong customer service orientation, at least 2 years of management experience, and familiarity with ITIL practices. This role also emphasizes continuous improvement and team development, fostering an inclusive work environment.
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Position Requirements
10+ Years work experience
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