Digital Design Support Coordinator

Overview

Are you passionate about BIM and energized by helping project teams work smarter and faster? HGA is seeking a Digital Design Support Coordinator to join our Digital Practice Group and play a pivotal role in supporting architectural and engineering teams across the firm. This position reports to the Director of Digital Design - Operations and works closely with architects, engineers, and Digital Practice peers nationally.

This role is ideal for someone who thrives in a collaborative, fast-paced environment and enjoys solving real-world digital workflow challenges. Your work will directly improve project delivery by reducing friction, reinforcing standards, and ensuring teams can confidently use the right tools at the right time.

• Serve as a frontline digital support resource for architectural and engineering teams, providing timely troubleshooting and guidance across tools such as Revit, ACC/BIM 360, Dynamo, and related platforms.
• Resolve software, standards, and workflow challenges to keep project production moving efficiently and consistently.
• Reinforce HGA's digital standards by helping teams apply the right tools and workflows at the right time.
• Deliver support through ticket-based requests, Zoom, and Microsoft Teams, ensuring clear communication and practical, actionable solutions.
• Reduce friction in project delivery by identifying issues quickly and enabling teams to work with confidence and accuracy.
• Beyond the day-to-day: contribute to proactive, data-informed enablement across the firm by monitoring and interpreting internal dashboards (e.g., ticket trends, Kinship insights, and Guardian data) to identify emerging issues, anticipate project needs, and shape targeted training topics.
• Participate in internal digital initiatives (e.g., Viva Engage) to surface, validate, and elevate effective user-driven solutions.
• Engage in a clear career path for technology professionals at HGA, with opportunities to grow from hands-on technical support into advanced specialist roles, leadership positions, or firmwide digital strategy work.
• Travel is minimal and may include occasional collaboration with Digital Practice Group peers.

For full info follow application link. HGA is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.

Application Instructions:
Apply Online: ipc.us/t/8668B1C