Business Intelligence Analyst

Overview

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff’s Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact . For submitted application inquiries please contact (Use the "Apply for this Job" box below).

Please note:

an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: 2/3/2026 or upon receipt of the first 50 applicant submissions.

Position:
Business Intelligence Analyst

Division: Information Management Services Division (IMSD)

Employment Type: Full-time

Salary Range: $74,048 - $111,072/yr

The Milwaukee County Public Safety Applications team is seeking a highly curious and growth-oriented individual who is passionate about delivering data products that drive strategic decision-making and exceed end-user expectations. The Public Safety Business Intelligence Analyst (BIS)/Application Analyst is responsible for supporting, maintaining, and optimizing technology applications used by public safety departments (e.g., Police, Fire, EMS). This role ensures that mission-critical systems such as Computer-Aided Dispatch (CAD),
Records Management Systems (RMS),
Medical Examiner systems
, and other specialized applications operate effectively to support emergency response and law enforcement operations.

This position requires occasional on-call duties and after-hours work. Additionally, it may involve being on-site up to two days per week to provide client support.

Application Management:

• Oversee the lifecycle of public safety applications.
• Configure, customize, and maintain application settings based on agency requirements.
• Support application integration initiatives.

Technical Support & Troubleshooting:

• Provide Tier 1 and Tier 2 support for application issues.
• Collaborate with vendors and IT teams to resolve technical problems promptly.

Training & Documentation:

• Deliver training sessions and workshops for public safety personnel.
• Maintain accurate documentation of configurations, processes, and troubleshooting steps.

Requirements Gathering & Testing:

• Assists in the intake process of new data program initiatives and projects, including defining business goals, desired outcomes, user stories, and requirements
• Work with stakeholders to gather and document software requirements.
• Develop and execute test plans for new features, upgrades, and integrations.
• Participates in the testing phases of development prior to User Acceptance Testing.
• Support other departmental and organizational activities related to requirements gathering and testing.

Data Integrity & Reporting:

• Ensure data accuracy and compliance with state and federal reporting standards.
• Generate reports and dashboards for operational and compliance needs.

Continuous Improvement:

• Recommend enhancements based on user feedback and emerging technology trends.
• Monitor system performance and propose optimizations.
• Provide production support for all data products provided by EDS.
• Participate in continuous improvement processes to advance the maturity of the EDS team and larger organization, including proactively identifying and learning about new technologies or…