CMDB Manager

CLA is dedicated to building athat invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.
** Our Perks:
*** Flexible PTO (designed to offer flexible time away for you!)
* Up to 12 weeks paid parental leave
* Paid Volunteer Time Off
* Mental health coverage
* Quarterly Wellness stipend
* Fertility benefits
* Complete list of benefits

CLA is growing and seeking to hire an experienced

Senior Enterprise Service Management Analystto join our talented Information Technology team. The position offers growth, flexibility and a collaborative work  this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

This role would specialize in Service Now ITOM and Configuration Database Management (CMDB) and own configuration data quality and governance across CLA’s Service Now CMDB. The role will be responsible for the CMDB and partner across ITSM, Service Now Development, Application Development, Infrastructure Operations, Security, Operational Support and our vendor ecosystem to ensure correct configuration data, effective discovery, and reliable service mapping and event management.

This role is central to our ITOM implementation at CLA and is a ground-level opportunity to influence the direction of a relatively new CMDB instance and ITOM module in Service Now.
** How you’llcreate opportunities in this Senior Enterprise Service Management Analyst role:
*** Oversees testing of solutions being delivered
* Assists with estimation of effort for enhancements, as needed
* Reviews business requirement qualification documentation for adherence to platform direction
* Own and operate the CMDB in CLA’s Service Now instance in alignment with Common Service Data Model (CSDM); publish CMDB policies, standards, naming conventions, taxonomy, and relationship mapping.
* Implement governance and access (personas/roles) and run CMDB working sessions; administer CMDB Workspace and Data Manager.
* Maintain Service Graph connectors and Discovery; maintain agent and agentless discovery. CLA is a top 10 national professional services firm whereour purpose is tocreate opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.  

work experience is

Experience with CMDB Workspace, Data Manager, IRE, Discovery, Service Graph Connectors, Service Mapping, Event Management, and Certificate Management preferred. CSDM knowledge with CI class modeling, practical taxonomy/naming and relationship mapping experience preferred Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
** Technical Competencies
** Knowledge of Service Now application platform, Information Technology Infrastructure Library (ITIL) and ITIL V4 processes Scripting/automation familiarity (Power Shell, Python) for data quality and operational tasks.  
** Start your inspired career
** When you join CLA, you’ll have the opportunity to design your own . Career growth is about having new experiences and lots of exposure to different roles that stretch your comfort zone, expand your skills, and shape you as a leader. It’s not so much about climbing a ladder or acquiring new titles — it’s the discovery of your strengths and the outer reaches of your true potential.

At CLA, you have the freedom to explore many opportunities, including your choice of industry specialization, service capability, career path, and mobility.
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