Onsite AV Service Technician

Posted Saturday, April 25, 2026 at 4:00 AM

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

The Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance.

Additionally, the technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment.

• Daily on-site AV system troubleshooting, maintenance, and repair.
• Phone and email support as requested/required.
• Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.
• Preventative maintenance and daily AV system and conference room checks to ensure high levels of operational readiness.
• Leadership or participation in systems test planning and test execution.
• Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc.
• Compliance with the established Client change management processes for AV software and firmware updates.
• Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering team as well as Diversified Engineering and remote support teams.
• Act as the liaison with the Diversified Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades.
• If applicable, collects and reports all service activities through the Client’s service ticketing system.
• Collaborate with the AV Manager to plan and implement technology solutions
• Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.
• Complete training programs from manufacturers, industry associations, and company as required.
• Troubleshoot issues with technology and AV equipment, and repairs as necessary. Serve as on-call escalation for issue resolution.
• Participate in and successfully complete all required client training as required. Maintain professional appearance appropriate for an office/corporate environment
• Demonstrate a helpful, service-oriented attitude
• Be approachable and easy to work with
• Work closely with the Site Lead
• Maintain and support on-site audiovisual equipment
• Operate under client staff direction for weekly assignments and tasks
• Assist with AV room troubleshooting, cleaning, and general preventative maintenance

Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform…