More jobs:
Help Desk Consultant
Job in
Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listed on 2026-05-27
Listing for:
University of Wisconsin-Milwaukee
Full Time
position Listed on 2026-05-27
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
The Help Desk Consultant serves as the first line of support for technology issues across campus, assisting UWM students, faculty and staff.
Job Duties- Provide technical support to clients over phone, email, and in-person at the Golda Meir Library
- Troubleshoot a wide range of technical issues and research possible solutions
- Document client interactions within the IT Service Management platform
- Communicate with other UWM IT teams and elevate issues
- Other duties as assigned
- Strong written and verbal English communication skills
- Willingness to work directly with clients over phone, email, and in-person
- Strong computer skills and an interest in learning about technology
- Ability to independently research and troubleshoot technical issues
- Strong attention to detail
- Ability to work in a fast-paced environment
- Availability to work at least 15 hours per week
- Six months of customer service experience
- Experience troubleshooting technical issues in a professional setting
- Ability to sit for long periods and operate a computer
- Ability to listen and speak clearly over the phone and in-person
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