MSP Senior Level 3 Technician

MSP Senior Level 3 Technician

Job Title: Senior Level 3 Technician

Department: Service

Reports To: Owner

Location: Milwaukee, WI

Employment Type: Full-time (must be local to Milwaukee)

The Level 3 Engineer serves as a senior technical resource responsible for advanced technical support, complex troubleshooting, and infrastructure improvement initiatives. This role is designed for a highly capable engineer who can independently resolve escalated issues, strengthen client environments, and contribute to both operational excellence and long-term project success.

• Deliver high-level technical expertise across cloud, networking, security, and on‑premises systems.
• Act as a dependable escalation point for lower‑level technical issues.
• Improve client stability, security posture, and overall technology performance.
• Support structured project execution and technical scoping initiatives.

• Independently resolve advanced technical issues and escalations beyond Level 1/2 support.
• Review, troubleshoot, and remediate complex cloud, server, and networking incidents.
• Support infrastructure improvement initiatives within client environments.
• Participate in scheduled technical projects, including migrations and system upgrades.
• Contribute to project scoping, feasibility analysis, and solution planning.
• Assist in improving client cybersecurity controls and vulnerability management practices.
• Maintain strong ticket hygiene, documentation, and response‑timediscipline.
• Demonstrate operational awareness, including after‑hours ticket review when necessary.
• Collaborate with internal teams to maintain consistent service delivery standards.

• Microsoft Cloud / M365
  • Microsoft Entra (Azure AD)
  • Microsoft Azure
  • Microsoft Intune
• Windows Active Directory
• Cloud migrations
• Networking
  • VLANs
  • Network structure and design fundamentals
  • Basic routing and switching concepts
• On‑premise Active Directory management
• User and system administration
• Cybersecurity
  • Vulnerability management
  • Security scanning and remediation
  • General security best practices
• Compliance
  • Understanding of compliance concepts
  • Ability to support compliance‑related initiatives

• Strong vigilance and attention to detail
• Consistent focus on response times and client experience
• Strong remote troubleshooting and management capabilities
• Practical problem‑solving mindset
• Security‑oriented thinking and risk awareness
• Strong work ethic and team‑first attitude

• Approximately 4+ years of relevant technical experience
• Proven ability to resolve complex technical issues independently
• Experience in managed services or multi‑client support environments preferred
• Relevant certifications are a plus but not required with strong experience

• Employment Type: W‑2
• Benefits: Healthcare Allowance
• Tools: Vehicle usage (SUV) driving to and from client sites
• Reporting Structure: Governed by company policies and handbook

• Standard hours:
  Monday‑Friday 8‑4

• Possible round‑robin on‑call rotation