Enterprise Resources Planning Project Manager

The IT Project Manager (official title) plans and implements the City’s Enterprise Resource Planning (ERP) system
, including monitoring the Application Service Provider (ASP) contract for production availability and managed services and planning/implementing upgrades and extensions to the systems.

• Develop project plans, schedules, milestones, budgets and resource requirements for ERP-related initiatives.
• Coordinate project activities, resources, vendors, equipment and information needed to support implementation and ongoing system improvements.
• Monitor project scope, schedule, budget, deliverables and risks; identify issues and coordinate resolution.
• Use project management tools and methods to track project performance, staff time, expenditures and progress.
• Monitor performance, service levels and deliverables and issue resolution related to ERP system availability and managed services.
• Oversee other, non-ERP, projects such as implementations, upgrades, or enhancements to Telestaff, City Time, Job Aps, Bonfire, Asset Works, and iNovah.

• Work with City departments and stakeholders to identify business needs, define project requirements and establish scope and objectives.
• Serve as a primary point of contact and communicate project status, issues and decisions to stakeholders.
• Ensure departmental needs are addressed as projects evolve.
• Prepare or direct the preparation of project status reports, service metrics and related documentation.

• Assign, direct, supervise and review the work of ERP support staff based on project and operational needs.
• Provide coaching, mentoring, training and guidance to staff to support performance and professional development.
• Monitor workload, productivity, and service levels to ensure timely completion of assignments.
• Participate in performance management activities, including providing input on performance evaluations, employee development and corrective action.

• Create and maintain comprehensive project documentation, implementation plans, reports and related records.
• Develop and coordinate training materials for new systems, enhancements and features.
• Work with user departments to support training for end users and promote successful adoption of system changes.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Evening and weekend work may be required to troubleshoot issues and to meet implementation and upgrade requirements.
• Bachelor’s degree in computer science, information technology, business administration or a closely related field from an accredited college or university.
• Five years of professional-level experience performing functions related to IT project management, configuration, business process mapping, allocation of resources for enterprise-level applications and leading IT development staff.

Equivalent combinations of education and experience may be considered.

NOTICE:
Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offer.

• Project Management Professional (PMP) certification.
• Agile certifications, such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), PMI Agile Certified Practitioner (PMI-ACP) or a similar Agile certification.

• Knowledge of IT project management principles, methods, and tools.
• Knowledge of business process analysis, requirements gathering and system implementation practices.
• Ability to deliver enterprise-level projects on time and with high quality.
• Ability to facilitate score, scheduling and status sessions with key stakeholders and subject matter experts.
• Ability to create project and resource plans.
• Ability to predict and…