Director, Dental Informatics & Analytics

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide.

The Director of Informatics & Analytics leads the School of Dentistry informatics function, overseeing a 4–8 person team that supports clinical, academic, and research missions through application stewardship (e.g., axiUm, MiPACS, Dolphin), service management, analytics, and collaboration with central IT. This role provides strategic, operational, and people leadership, translating school strategy into informatics roadmaps, OKRs, and execution plans, while owning project and portfolio management and advancing analytics.

• Translate school strategy into informatics roadmaps, OKRs, and execution plans. Represent Informatics on cross‑functional committees spanning clinics, education, and research.
• Partner closely with central IT for infrastructure, security, integrations, and change planning and coordinate with them on hosting, backup/DR, identity & access, and cybersecurity.
• Directly supervise and develop informatics staff; establish standards and accountability.
• Mature ITSM practices; incident, problem, change, asset, project, and portfolio management. Establish operational documentation, knowledge management, and service metrics (SLAs, MTTR, CSAT).
• Implement AI/automation to improve service intake/triage, routing, self‑service, knowledge search/summarization, and reporting. Pilot and scale AI solutions with measurable outcomes (efficiency, accuracy, satisfaction). Ensure AI usage aligns with compliance, security, and ethical standards; coordinate with IT and compliance.
• Own portfolio intake, prioritization, capacity planning, governance, and executive reporting. Serve as PM for select high‑impact initiatives; manage risks, dependencies, and outcomes.
• Oversee functional aspects of axiUm, MiPACS, Dolphin, and related platforms; roadmap upgrades and integrations working closely with ITS and their responsibilities.
• Advance analytics capabilities; deliver dashboards and KPIs that inform clinical operations, student outcomes, and administration. Promote data governance and definitional consistency with stakeholders.
• Ensure HIPAA, FERPA, and research data compliance; maintain audit‑ready documentation. Implement role‑based access, change controls, and evidence of controls for audits.
• Act as a translator between leadership and technical teams; drive adoption and change readiness. Maintain transparent, audience‑appropriate communications and status reporting.

• Minimum of 6 total years of experience in the required disciplines with 5 years in Informatics/IT/Analytics roles.
• Minimum of 3 years directly supervising professional staff.
• Demonstrated experience leveraging AI or automation to improve informatics operations.

• Experience in dental, medical, or academic healthcare settings. Familiarity with axiUm, MiPACS, Dolphin or similar systems.
• Experience leveraging AI in clinical, educational, or research use cases.
• Background in analytics/BI and process maturity.

Department:
Dental School

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state‑protected classification.