Technology Adoption Manager - Digital Transformation Job Milwaukee area,Wisconsin USA,IT/Tech

Technology Adoption Manager - Digital Transformation

The Technology Adoption Manager drives successful adoption of new and existing technologies not only within the organization but also with external stakeholders. This role blends change management, communication, training, product enablement, and analytics to ensure external customers, RRX employees understand, use, and realize value from digital tools. The ideal candidate partners with Business stakeholders and Enterprise Digital Solutions and IT teams to deliver measurable outcomes – higher adoption, reduced friction, better productivity, and overall improved customer and employee experience.

Scope

of Leadership Role

Gain strategic buy-in from internal and external stakeholders by being an excellent collaborator and partner.
Be a product champion who can work cross-functionally to achieve shared success.
Work directly with senior leadership to ensure messaging, communication and adoption plans are well strategized.
Lead best in class change management strategy to help penetrate product adoption across internal and external stakeholders.
Work in a fast‑paced, high‑energy environment with a sense of urgency and attention to detail.
Escalate potential issues in a timely fashion and seek paths for resolution.
Exhibit excellent communication skills and ability to manage expectations.

Key Responsibilities

Change Strategy & Planning
- Collaborate with the Change Management team within Enterprise PMO to define change, communications, and training plans tied to business outcomes.
- Develop and execute adoption strategies and roadmaps for enterprise technology rollouts (e.g., DTA Customer onboarding, Workflow automations, SFDC CRM Migrations, AI agents deployments, etc.).
- Conduct stakeholder analysis, impact assessments, persona mapping, and readiness assessments.
- Drive and align with Product Owners, Application Analysts, and Dev Ops/Release specialists to adhere to established SLAs and KPIs.
- Partner with key stakeholders across external and internal stakeholders (Business, Digital/IT functions) to prioritize, elevate, and set appropriate expectations.
- Identify improvement opportunities to operationalize day‑to‑day ticket management efficiently.
Enablement & Training
- Design role‑based enablement (101 to advanced), learning paths, quick guides, videos, and job aids.
- Deliver live/virtual enablement sessions and support the Learning & Development knowledge base, partnering with LM system teams to deliver SOPs across the organization.
- Build and manage a Champions/Power Users network to amplify local adoption.
- Coordinate cross‑functional responses and communications to drive adoption.
Release & Change Management
- Create clear, timely, multi‑channel communications (email, intranet, town halls, Teams, Yammer/Viva Engage).
- Establish feedback loops (surveys, focus groups, office hours) and iterate on the plan.
Product Adoption & Experience
- Partner with product owners to translate features into business value and use cases.
- Map and improve end‑to‑end user journeys, reducing friction and change fatigue.
- Coordinate pilots, phased rollouts, and hyper‑care to ensure smooth transitions.
Measurement & Continuous Improvement
- Define adoption KPIs and leverage goal‑setting frameworks such as Objectives and Key Results (OKRs) to drive clarity, alignment, and measurable outcomes. Build dashboards and scorecards.
- Analyze telemetry, usage data, and sentiment to identify gaps and opportunities.
- Report progress to executive sponsors and recommend course corrections.
Governance & Risk
- Align with IT governance, Info Sec, privacy, and compliance requirements.
- Ensure accessibility, inclusive design, and localization needs are met.
- Maintain documentation, standards, and reusable adoption frameworks.
Additional Responsibilities
- Seek avenues for personal growth and acquire pertinent skills.
- Keep a close tab on research, competition, and best‑in‑class adoption methodology.

Required Experience and Qualifications

5–8 years in change management, product enablement, digital transformation, or technology program management.
Proven experience delivering adoption for enterprise platforms (Salesforce, ERP’s, etc.).
Strong…