Field Service Technician

Field Service Technician page is loaded## Field Service Technician locations:
Milwaukee, WItime type:
Full time posted on:
Posted Yesterday job requisition :
R14955
* At Children’s Wisconsin, we believe kids deserve the best.
** Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
** We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
**** Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin:
*** We have an opening for a
** Field Service Technician
** at Children’s Wisconsin, where you will support and maintain computer hardware and software across a fast-paced healthcare environment. In this role, you will provide hands-on technical support, coordinate installations and upgrades, and help ensure reliable technology performance for staff and patient care.
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* Work Schedule:

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* Work Schedule:

Monday-Friday position 1st shift. 8am-4:30pm.  On call is Tuesday-Tuesday every 8-10 weeks

Job Summary    Under general supervision, provides high level user information and support for PC hardware applications throughout the organization. Responsible for PC desktop installations, upgrades, changes, and de-installations. Coordinates with the Technical Infrastructure Team to ensure proper implementation of all IS operations. Monitors, troubleshoots, and responds to technical computer hardware and software problems. Follows-up, updates, and escalates user-reported problems using trouble tracking system.

Reports findings to Field Services leadership as needed. Provides status reports, project plan reports, and problem summaries as required. Documents status of desktop devices following established procedures. Evaluates existing PC equipment and makes recommendations for upgrades.
Essential Functions    - Installs and configures computer hardware throughout the CHHS network environment.  - Installs software (including software licenses) on PCs throughout the CHHS network environment. Performs testing and verification of software updates and upgrades to ensure accurate and timely installations.  - Monitors, troubleshoots, diagnoses, and corrects computer hardware and software problems. Provides user support on a daily basis.  - Establishes and maintains effective working relationships with members of the Field Services team.  

- Monitors ticket workflow and works with the Service Center and Field Services team to provide timely and effective service to customers.  - Tests and implements hardware and software solutions for facility locations, in direct response to approved user requests. Assigns and performs adds, moves and changes to current infrastructure and equipment as required.  - Supports users in accomplishing daily job responsibilities.

Assists users in resolving operational issues and problems. Responds positively to user requests for information.  - Receives, verifies, and secures hardware deliveries as requested by users. Follows department standards for setup, deployment and documentation of hardware.  - Assists IMS department in maintaining information on computer hardware and peripherals, operating system software, application system software, operation manuals, and user documentation manuals for the department.  

- Follows-up, updates, and escalates user reported problems using trouble tracking system.
Legacy Essential Functions    - Provides status reports, project plan reports, and problems summaries as required.  - Follows department standards for coordination, execution and documentation of hardware moves.  - Assists IMS Infrastructure staff as needed.  -…