Digital Technology Manager

## Digital Technology Manager Apply locations:
Greenville, Wisconsin, United Statestime type:
Full time posted on:
Posted Yesterday job requisition :
R47055
** About Pierce, an Oshkosh company
**** At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal.

Today, you'll find more than*
* ** 30,000 Pierce apparatuses*
* ** on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.
**** Digital Technology Manager*
* ** R47055
* * The Digital Technology Manager, End User Services leads a team of System Analysts responsible for delivering high quality end user support services and driving operational excellence across the organization. This role oversees daily service delivery activities, including ticket management and issue resolution through Service Now, while ensuring a strong customer focused experience for internal users.

The DT Manager is responsible for the team’s deliverables and execution of DT goals and strategy. This leader coaches and develops team members by setting clear expectations, providing ongoing feedback, and supporting career development plans. The role also partners across the organization to support infrastructure initiatives, process improvements, and technology projects that enhance the employee experience and business operations.

Additional responsibilities include defining budgets, driving innovation, improving service processes, and building a culture grounded in the DT Competencies of customer obsession, agility, results, and entrepreneurship, as well as the Oshkosh leadership traits.##
** YOUR IMPACT:*
* • Lead and develop a team of System Analysts and information technology professionals through performance management, annual reviews, career coaching, and personal development planning, while promoting a people first culture.
• Oversee end user support operations, ensuring timely and effective resolution of incidents, requests, and service issues through Service Now.
• Drive service excellence by establishing support standards, monitoring ticket performance metrics, and continuously improving the end user experience.
• Partner with infrastructure and cross functional technology teams to support enterprise wide infrastructure projects, system implementations, upgrades, and operational initiatives.
• Ensure compliance with IT and business policies and audit requirements, including coordinating, measuring, and reporting on technical aspects of IT management.
• Deepen technical knowledge and experience by assessing technology trends, version updates, and emerging or disruptive technologies that could impact operational excellence.
• Establish departmental strategic roadmaps, define performance metrics, and deliver measurable results aligned to business and DT objectives.
• Work with business leaders to understand organizational direction and identify opportunities for business optimization and process improvement.
• Exemplify dedication to customer service excellence by ensuring systems perform optimally and deliver intended business value.
• Lead financial management best practices through annual planning, budgeting, spend analysis, ROI assessment, and implementation of improvements that increase organizational agility and effectiveness.
• Analyze processes, technologies, and operational results to identify enhancements that improve customer experiences and team efficiency.
• Build strong relationships across all levels of the organization and collaborate effectively with business partners, technical teams, and leadership.
• Communicate effectively with IT organizations, management, and business personnel through strong verbal, written, and…