MSP Operations Technician II

We are seeking a skilled and proactive Operations Technician to provide advanced technical support and operational assistance. This role focuses on resolving Level 2 support issues, managing complex service requests, building and configuring systems, and supporting key IT products and projects.

This position is ideal for someone who combines hands‑on technical expertise with strong organizational skills and a proactive, ownership‑driven mindset.

• Resolve escalated Level 2 support tickets while meeting SLA expectations
• Manage and fulfill complex technical service requests
• Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers)
• Perform on‑site and remote service calls to diagnose and resolve issues
• Oversee end‑user onboarding and offboarding
  , ensuring smooth transitions
• Maintain accurate inventory records
  , including audits and equipment tracking
• Handle shipping and receiving of IT hardware and components
• Take ownership of assigned products
  , including documentation, maintenance, and troubleshooting
• Participate in custom and templated IT projects
  , executing assigned tasks
• Join on‑call rotation to support after‑hours critical issues

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2+ years of experience in a technical support or IT operations role
• Strong knowledge of:
• Computer hardware & software
• System configuration and troubleshooting
• Ability to manage multiple priorities in a fast‑paced environment
• Strong problem‑solving and critical thinking skills
• Excellent communication and customer service abilities
• Ability to lift and move IT equipment as needed
• Valid driver’s license and willingness to travel to client sites

• Experience in managed services (MSP environment)
• Familiarity with ticketing systems and remote monitoring tools
• Exposure to server builds, network infrastructure, or security systems
• Competitive hourly pay starting at $28/hour
• Opportunities for advancement and skill development
• Hands‑on experience with diverse technologies and environments
• Supportive, team‑oriented work culture

• Full-time, Monday–Friday
• Participation in on‑call rotation required