IT Support Specialist
Job in
Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listed on 2026-06-13
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
100% Onsite - Milwaukee (Free Parking Provided)
This role is a fully on-site Desktop Support position supporting end users in a hands-on environment. There is no remote or hybrid flexibility for this position.
Key Responsibilities
- Handle 20-30 tickets per day (primarily quarantine email release requests, along with desktop, Windows, and application support).
- Provide hands-on desktop support for end users, including hardware, software, and access issues.
- Troubleshoot and resolve Tier 1 and Tier 2 issues within Microsoft 365 and Windows environments.
- Configure, deploy, maintain, and troubleshoot desktops, laptops, and peripherals onsite.
- Provide in-person support for workstation setups, moves, adds, and changes.
- Support onboarding and offboarding, including device imaging, setup, and account provisioning.
- Manage and document support requests within the ITSM/ticketing system.
- Escalate issues with clear diagnostics and detailed documentation.
- Contribute to knowledge base documentation to reduce repeat issues.
- Collaborate closely with IT team members on daily operations and projects.
- Deliver consistent, professional, in-person end-user support.
- Resolve issues or escalate efficiently with complete documentation.
- Maintain clear, repeatable support and troubleshooting documentation.
- Help reduce repeat issues through standardization and process improvements.
- Work collaboratively within an on-site IT support team.
- Show interest in improving efficiency through tools and automation.
- Utilize technology to reduce repetitive tasks when appropriate.
- Approach problem-solving with a focus on scalability and standardization.
- 1-3+ years of desktop support or help desk experience in an onsite environment.
- Strong experience with Windows OS troubleshooting and end-user support.
- Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, One Drive).
- Hands-on experience with hardware deployment, imaging, and troubleshooting.
- Experience with ticketing or ITSM systems.
- Strong written and verbal communication skills.
- Experience with Intune or endpoint management tools (preferred).
- Exposure to identity and access management (MFA, permissions, provisioning).
- Basic networking knowledge (Wi-Fi, VPN, connectivity).
- Experience working in SLA-driven environments.
- Experience documenting processes or contributing to knowledge bases.
Desktop Support, Troubleshooting, Help Desk, Customer Service, Windows, Technical Support, Office 365, Active Directory, Hardware Support, In-Person Support
Top Skills
- Desktop Support
- Troubleshooting
- Help Desk
- Customer Service
- Windows
- Technical Support
- Office 365
Intermediate
Job Type & Location
This is a Permanent position based out of Milwaukee, WI.
Pay and Benefits
The pay range for this position is $55000.00 - $70000.00/yr.
Benefits: o Provide breakfast & lunch with chefs onsite, gym onsite & free personal training, up to 2 massages a month, medical/dental/vision is covered by employer and also applies to dependents. o Open bar from 5 - 6pm (Bar Phoenix) to network with other investors, celebrating good deals, and other networking opportunities. o 3 weeks PTO - starts at beginning of year, PTO is pro-rated if they start mid-year.
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Final date to receive applications
This position is anticipated to close on Jun 17, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at
The company is…
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