Manager Of It Analytics

Job Title

Manager of IT Analytics

Information Technology

Exempt, Non-Represented

$77,600 - $97,033

Provide direct management and oversight of Business Systems Analysts and Business Intelligence Reporting Analysts. Offer direction, support, and training for staff to review, analyze, and evaluate user needs, creating systems solutions that support overall business strategies. Provide timelines, support, and best‑practice solutions for the analytical staff. Manage goal setting, reviews, and coordination of efforts among analytical staff. Ensure proper installation of third‑party software, including status updates, rollout plans, user training, and documentation.

Ensure vendor adherence to IT project timelines. Assist with data extractions and business intelligence reporting. Foster transfer and retention of business processes and knowledge.

• Manage and train Business Systems Analysts and Business Intelligence Reporting Analysts in proper techniques and best practices.
• Manage analytical team efforts.
• Lead implementation of software purchases and updates.
• Review, adjust, and adapt functional and technical specifications of current and future processes.
• Help coordinate efforts of analytical staff with other IT staff.
• Participate in IT management meetings and relay relevant information to staff.
• Provide training and direction to analytical staff.
• Assist analytical staff with problem resolution.
• Review help desk issues assigned to analytical staff for timely and proper resolution.
• Respond to inquiries from departments concerning software updates, performance, solutions to data issues, and overall processes.
• Provide analysis and monitor dashboards.
• Perform other duties as required.

• Bachelor’s degree in information technology or 10 years of experience in Information Technology.
• Two years of experience required as a Manager in Information Technology.
• Five years of experience required as a Business Systems Analyst.
• Five years of experience required implementing enterprise systems.
• Five years of experience required in Business intelligence / Data science.
• Five years of experience with Power BI business intelligence software.
• Two years of experience required training staff on systems and procedures.
• Two years of experience with project management duties and tools.

• Knowledge of systems analysis procedures and best practices.
• Knowledge of project management software.
• Knowledge of Crystal Reports or other reporting tools.
• Knowledge of ANSI Structured Query Language.
• Knowledge of dashboard creation.
• Skilled in the use of computers, spreadsheet, and database software.
• Ability to manage, review, and develop staff.
• Ability to learn Milwaukee County Transit System services and operations.
• Ability to troubleshoot and upgrade software.
• Ability to review, develop, and manage project plans.
• Ability to develop and test problem solutions.
• Ability to write detailed project specifications.
• Ability to stay current on IT issues.
• Ability to develop and maintain effective and appropriate working relationships.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently.

• Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant conditions or hazards. Incumbent is sometimes located in an outdoor, vehicle, warehouse, or shop environment.
• Physical requirements are described as sedentary work exerting 10 pounds of force occasionally or a negligible amount of force frequently.

The above are general requirements that must be met for consideration. They are not intended to be an exhaustive list of job qualifications or job duties.

Milwaukee Transport Services Inc. (Milwaukee County Transit System) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; military status, status as a qualified individual with a disability or any other characteristic protected by law.