MSP Senior Level 3 Technician

Job Title: Senior Level 3 Technician

Department: Service

Reports To: Owner

Location: Milwaukee, WI

Employment Type: Full-time (must be local to Milwaukee)

The Level 3 Engineer serves as a senior technical resource responsible for advanced technical support, complex troubleshooting, and infrastructure improvement initiatives. This role is designed for a highly capable engineer who can independently resolve escalated issues, strengthen client environments, and contribute to both operational excellence and long-term project success.

• Deliver high-level technical expertise across cloud, networking, security, and on-premise systems.
• Act as a dependable escalation point for lower-level technical issues.
• Improve client stability, security posture, and overall technology performance.
• Support structured project execution and technical scoping initiatives.

• Independently resolve advanced technical issues and escalations beyond Level 1/2 support.
• Review, troubleshoot, and remediate complex cloud, server, and networking incidents.
• Support infrastructure improvement initiatives within client environments.
• Participate in scheduled technical projects, including migrations and system upgrades.
• Contribute to project scoping, feasibility analysis, and solution planning.
• Assist in improving client cybersecurity controls and vulnerability management practices.
• Maintain strong ticket hygiene, documentation, and response-time discipline.
• Demonstrate operational awareness, including after-hours ticket review when necessary.
• Collaborate with internal teams to maintain consistent service delivery standards.

• Microsoft Cloud / M365
• Microsoft Entra (Azure AD)
• Microsoft Azure
• Microsoft Intune
• Windows Active Directory
• Cloud migrations
• Networking
• VLANs
• Network structure and design fundamentals
• Basic routing and switching concepts
• On-premise Active Directory management
• User and system administration
• Cybersecurity
• Vulnerability management
• Security scanning and remediation
• General security best practices
• Compliance
• Understanding of compliance concepts
• Ability to support compliance-related initiatives

• Strong vigilance and attention to detail
• Consistent focus on response times and client experience
• Strong remote troubleshooting and management capabilities
• Practical problem-solving mindset
  
  Security-oriented thinking and risk awareness
• Strong work ethic and team-first attitude

• Approximately 4+ years of relevant technical experience
• Proven ability to resolve complex technical issues independently
• Experience in managed services or multi-client support environments preferred
• Relevant certifications are a plus but not required with strong experience

Employment Type: W-2

Benefits: Healthcare Allowance

Tools: Vehicle usage (SUV) driving to and from client sites

Reporting Structure: Governed by company policies and handbook

Standard

Hours:

Monday
- Friday 8-4

On-Call Structure: Possible round-robin on-call rotation