System Services Representative - Wisconsin; Milwaukee - Madison

Position: System Services Representative - Wisconsin (Milwaukee - Madison)
Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration.

You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of non-IBM server products. You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction. Your primary responsibilities will include:

* Perform On-Site Installation:
Install, maintain, and repair non-IBM server products, such as Dell, Cisco and Lenovo servers, at client sites.

* Deliver Technical Support:
Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance.

* Execute Services

Activities:

Conduct Technical Delivery Assessment, installation planning, account management, and other customized project-based services as required.

* Collaborate with Support Centers:
Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.

* Maintain Technical

Certifications:

Update Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.

Required education

High School Diploma/GED

Preferred education

Technical Diploma

Required technical and professional expertise

* Exposure to Server Products:
Familiarity with non-IBM server products, such as Dell, Cisco and Lenovo servers including their installation, maintenance, and repair.

* Basic Understanding of Operating Systems:
Knowledge of operating systems, associated software, and the functions and capabilities of servers.

* Experience Working with Technical Tools:
Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

* Exposure to IT Engineering:
Basic understanding of information technology engineering concepts, including installation, customization, operation, recovery, and tuning.

* Familiarity with Hybrid Cloud Environments:
Basic knowledge of Hybrid Cloud client environments and the ability to provide onsite Infrastructure Services, maintenance, and consultancy.

* Must possess a valid driver's license and must have reliable vehicle.

Preferred technical and professional experience

* Familiarity with IT Service Management:
Exposure to IT service management principles and practices, including problem determination, incident management, and service delivery.

* Knowledge of Cloud Computing:
Basic understanding of cloud computing concepts, including hybrid cloud environments and infrastructure services.

* Exposure to Data Analytics:
Familiarity with data analytics tools and techniques, including data analysis and interpretation.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The…