Manager of Tech User Services

Overview

Allspring is seeking an on‑site Manager of Technical User Services. The role leads a team of five engineers who design, recommend, engineer, deliver, and support services for our technical community. Services include Data Orchestration, Observability, Fabric & Power Tools, and the Atlassian Suite – each enabling data flow, operational visibility, AI reporting, and knowledge management across Allspring.

The Manager shapes the team’s service offerings, sets strategic vision, and ensures alignment with community needs. Responsibilities include staffing, goal setting, career development, performance management, and compensation. The Manager also serves on the Incident Management team, leading technical teams in resolving major incidents and crises, and participates in Allspring Major Incident processes.

The position reports to the Head of Technical Operations and works alongside the Manager of Core Cloud Services and the Service Delivery Manager.

Hybrid working model – office presence required 4 days per week. Locations:
Charlotte, NC or Milwaukee, WI.

• Design, recommend, engineer, deliver, administer, and support services for the Allspring technical user community – primarily developers, technical operations staff, AI enablement, and information security.
• Create technology patterns that enable other teams to deliver or leverage your services, and serve as the escalation point and owner.
• Build relationships across the technical community to understand needs and evolve existing services or develop new ones.
• Develop, communicate, and execute annual plans to improve and create services.
• Manage all tools required to deliver services, including fit‑for‑use approval, security approval, budgeting, licensing, and budgetary inclusion in annual plans.
• Manage incident and service request case load in accordance with defined SLAs.
• Ensure compliance with Change Management and Info Sec policies.
• Participate in the Incident Manager on‑call rotation and respond to escalated incidents, including major incidents and crises (24/7 on‑call responsibility).
• Ensure the team’s on‑call rotation is managed appropriately and that the team is available for case escalation, including major incidents and crises.
• Set and manage goals for the team and individuals, provide regular performance feedback, manage compensation (salaries and bonuses), support career development, handle disciplinary actions, and recruit as needed.
• Be available for engineering, administration, and support duties as required.

• 2+ years of experience managing technical teams.
• 2+ years of experience defining and delivering technical services.
• 2+ years of experience running technical operations.
• Experience building and running technical solutions in cloud environments (AWS, Azure, M365, SaaS).
• Bachelor’s degree in Information Technology or equivalent experience.
• Capacity to prioritize, complete, and resolve issues in a fast‑paced setting.
• Excellent verbal, written, and interpersonal communication skills.

• 2+ years supporting technical user communities.
• 2+ years managing budgets.
• Experience with data unification and orchestration tools (Fabric, Auto Sys, Go Anywhere).
• Experience with Microsoft Power Tools (Power BI, Power Automate, Power Apps).
• Proficiency in Microsoft Office Tools.
• Strong attention to detail and organizational skills.

This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

Base Pay Range: $150,000 - $175,000. Actual base salary may vary based on experience, time in role, peer compensation, performance, sector, and geography. Competitive compensation may also include incentive programs linked to performance.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.