Systems Administrator - II - 1st Shift

Trust, engagement, competence, respect and passion - these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.

Under the supervision of Sr. Director – IT & Security, the Systems Administrator II leads administration and governance of North Shore Health’s cloud-based infrastructure and Microsoft 365 ecosystem, including identity, security, endpoint management, networking, and cloud-hosted virtual workloads, in a fully cloud-first environment. This role owns tenant governance standards, policy lifecycle, compliance alignment (HIPAA/DHS/CMS), documentation, and change oversight. The administrator serves as the technical liaison for incidents, change requests, and platform improvements, ensuring Security and infrastructure improvements are actioned and coordinating remediation across stakeholders.

Coordinates regularly with Security, Compliance/Privacy, IT leadership, MSP partners, and Tier 1/2 support staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• System administration
  :
  Ensure reliability, performance, and security of NSH’s IT infrastructure (cloud infrastructure and virtual compute workloads – IaaS/PaaS), govern tenant-wide identity & access (Entra , conditional Access strategy, privileged access, and exception registers), and coordinate changes.
• Tenant governance & policy lifecycle
  :
  Lead administration and governance of the Microsoft 365 tenant (Entra , Exchange, Teams, SharePoint, One Drive, Defender, Purview). Lead security/compliance policy lifecycle across Defender & Purview (labels, DLP, retention/eDiscovery); review monthly Secure Score & CIS findings; track remediation.
  • Has approval authority for tenant-level governance standards, security controls, and change decisions within established NSH policy.
• Security & compliance posture
  :
  Drive Secure Score improvements and coordinate risk remediation with Security/Compliance; ensure HIPAA/DHS/CMS alignment across controls.
  • Support platform standardization decisions (e.g., Defender/E5 stack options) with analysis and recommendations to leadership.
• Endpoint compliance standards
  :
  Own endpoint compliance standards and device management policies.
  • Owns endpoint compliance baselines and configuration standards; coordinates deployments and user-side activities; reports compliance metrics.
• Change & release oversight
  :
  Manage change advisory cadence, establish a standard change catalog, and ensure documentation of currency for all tenant changes.
  • Manages Change Management (CAB); maintains standard change catalog, pilot rings, and rollback plans; signs off on production changes and documentation currency.
• Documentation & audit readiness
  :
  Maintain architecture maps, SOPs, KBs, and audit evidence for identity, security, and compliance; ensure deliverables are complete and current.
  • Maintains tenant documentation (architecture, SOPs, KBs) and audit evidence; reviews monthly metrics (incidents, MTTR, change success, Secure Score deltas) and acts as needed.
  • Reviews operational and security metrics (incident trends, MTTR, Secure Score movement) and drives corrective actions.
• Technical liaison & escalation
  :
  Serve as the technical point of contact for Tier 2/3 support incidents, requests, problem management trends, and project-based engineering, while tracking SLAs and monthly metrics.
  • Acts as technical escalation for complex issues beyond user-level scope; coordinates platform-level fixes and improvements.
• Resident rights & HIPAA compliance
  :
  Understand resident rights, help residents/patients exercise and protect their rights, report complaints, maintain confidentiality; follow and adhere to Facility policies and procedures implementing…