Desktop support Technician
Job in
Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listed on 2026-06-23
Listing for:
The Judge Group
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location
Milwaukee, WI
Salary$20.00 USD Hourly - $21.00 USD Hourly
DescriptionThe Deskside Tech is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of experience in desktop technology and good knowledge of Active Directory.
Required Skills- Software and hardware support via deskside support or remote support.
- Troubleshoot and repair software and hardware issues reported by end users.
- Experience with Active Directory, including user deletion and password resets.
- Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.
- Experience working in-house in a corporate or manufacturing plant environment.
- Experience with the Service Now ticketing tool.
- Work as a Level 2 desktop support. Work on tickets escalated from Level 1.
- Provide in-person assistance to the end users.
- Provide remote assistance when needed.
- Hardware and software troubleshooting and repair.
- Hands and feet support for troubleshooting data room devices with instructions and guidance from other towers.
- Responsible for hardware and software upgrades and troubleshooting.
- Troubleshoot Software and Hardware Issues with Remote users.
- Diagnosing and repairing Windows desktops and laptops.
- Deploying and configuring new PC equipment, including data transfers.
- Break Fix – Component-level PC peripherals repair and Concierge-type customer service.
- Maintain accurate data on Customer PC inventory, Replacements, and Repairs.
- Triage all problems to determine cause and resolution.
- Diagnose and repair PC-level hardware issues. Call the OEM to have warranty devices repaired or replaced.
- Proactively update all service calls and keep end-users updated.
- Provide services promptly to meet customer Service Level Agreements.
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