Project​/Implementation Coordinator; Implementation Lead

Alegeus is looking for an experienced professional to join the team as an Employer Implementation Lead. The role involves delivering exceptional service, optimizing operations, and building strong partner relationships.

• Lead benefit onboarding projects (e.g., HSA, FSA, HRA), ensuring accurate documentation, timely updates, and successful milestone completion while fostering strong employer relationships.
• Ensure smooth transitions to service, maintaining high client satisfaction, mitigating risks, and confirming successful fund transfers and asset reconciliation.
• Monitor and manage internal ticketing queues, resolving issues within established service level agreements (SLAs).
• Identify and address operational inefficiencies, recurring issues, and automation opportunities through cross‑functional collaboration.
• Support escalations and special projects, contributing to department‑wide initiatives and client‑specific work streams as needed.
• Champion a culture of accountability and innovation, delivering seamless, success‑focused experiences that empower employers to serve their people confidently.

• Skilled in leading and speaking on behalf of teams or business initiatives; detail‑oriented and organized with proficiency in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint; effective in managing client relationships and collaborating across departments.
• 3+ years of relevant professional experience preferred; background working with employer groups and third‑party administrators; familiarity with health insurance and consumer‑directed benefits (HRAs, HSAs, FSAs) highly preferred; exposure