Head of UX​/UI Design & Strategy

Join Komatsu and Be Part of Something Big! Job Overview

Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will lead a team of UX/UI researchers and designers responsible for redesigning Komatsu's digital part sales (eCommerce), technology subscriptions and online training.

You will own the overall UX vision and serve as the primary liaison for organizing and prioritizing the UX team's backlog. Establishing cohesive branding and design elements across apps is paramount to a seamless experience. Developing a foundational knowledge of business objectives will be key to developing a UX strategy designed to improve the customer experience across apps and increasing.

You will be responsible for proactively leading stakeholders through UX discovery and delivery processes, managing expectations and championing UX best practices based on research and testing.

This role requires proactive leadership, collaboration and consensus building skills to drive alignment among a diverse range of stakeholders. Self-starting, educating peers and demonstrating the value UX practices can bring to key initiatives will be critical to successfully delivering digital products which solve customer needs.

• Ownership:
  Own the design and experience of websites and digital products
• Leadership:
  Lead, coach, and inspire a multidisciplinary team of UX/UI designers and researchers.
• Strategy:
  Partner with strategy and product management to define and develop the big‑picture UX/UI strategy to accomplish the mission of unifying the customer experience.
• Roadmap:
  
  Proactively own the UX team backlog and identify the initiatives for the UX team to lead, support and partner with key stakeholders.
• Planning:
  Proactively create well‑defined engagement / UX discovery plans to help facilitate the initiation of new initiatives.
• Workshops:
  Host and conduct workshops with product and technical team to lead teams to drive product innovation from a customer, research and user experience centric approach.
• Design System:
  Own a federated design system that drives flexibility and consistency across digital products. Drive the evolution and maturity of our design system to ensure brand consistency and unification of digital products.
• Research:
  Establish and maintain best practices for user research and testing to inform product owners about trends, usability, and product sentiment.
• Evangelize:
  Advocate for UX practices to be tightly embedded and integrated within digital and product strategy.
• Process excellence:
  Document UX processes throughout research, discovery, planning, prototyping and testing.
• Process improvement:
  Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices.

• Merge several customer‑facing digital applications into a single website with a common set of technology.
• Lead and conduct internal and external interviews to identify and validate functionality enhancements.
• Partner with vendors, marketing and IT teams to develop and progress the organization's digital strategy and roadmap.
• Support the execution of omni‑channel marketing campaigns with landing page and e‑mail design.
• Host and lead daily UX stand‑ups, tracking all UX work to completion on a Kanban board.
• Host and lead UX research, ideation and delivery sessions with business stakeholders.
• QA all UX work to ensure it aligns with UX vision and design standards.
• Analyze user needs and create UI designs while taking into account product requirements and technical feasibility.
• Create wireframes, UI mockups, user workflow diagrams, and prototypes that translate customer needs into engaging user experiences.
• Create graphical assets to support UI visual designs.
• Organize and conduct usability studies to validate designs and uncover existing issues.
• Advocate for the customer experience; be their voice within the company.
• Facilitate and participate in QA and user acceptance testing.

• Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field.
• Minimum of 7 years leading UX/UI teams.
• Minimum…