IT Service Desk Analyst II - Milwaukee

Overview

Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company's businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol "EPAC".

Our vision is to be our customer’s preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world.

Visit the company’s website at

The IT Service Desk Analyst II will serve as the first point of contact for all IT support requests and will be responsible for providing day-to-day technical support to end users across the organization. This role will diagnose and resolve technical issues, perform root cause analysis, elevate complex issues, and ensure timely resolution of all requests. The IT Service Desk Analyst II will document all incidents and service requests in the ticketing system, maintain accurate inventory records, and ensure that all equipment is up to date and working properly.

The analyst will utilize standard deployment tools for software installation and system management, and may assist with hardware imaging, patching, and remote access solutions. The analyst will also be responsible for creating and managing user accounts, assisting with GPO configurations, maintaining accurate IT asset inventories, and ensuring all end-user systems are properly configured and compliant. This position must develop and maintain good working relationships, resolve problems, demonstrate a strong technical aptitude, and positively influence others in order to successfully produce customer satisfaction.

Milwaukee, WI (HQ)

Monday - Friday; 9:00 - 6:00 pm or 07:00 AM - 4:00 pm; flexible and be available to work on weekends to provide global support when it’s required*

$26-$36/HR (Based on Skills and Experience)

Day to Day Support

• Install, relocate and/or upgrade PC/software, peripherals, and other devices to satisfy business and/or end-user requirements
• Respond to all incidents and service requests (Level 1 and Level
  2) in a timely and professional manner
• Support hardware lifecycle activities including asset tagging, warranty repair coordination, device refresh, equipment return, secure disposal, and inventory accuracy
• Create, modify, and manage user accounts and group memberships in Active Directory and Entra, including password resets, account unlocks, and access provisioning & termination
• Assist with GPO configurations and troubleshooting as directed by senior team members
• Deploy and install software applications to end-user devices using approved deployment tools and processes
• Create and maintain knowledge base articles, troubleshooting guides, SOPs, and end-user documentation to improve first-contact resolution and service consistency
• Assist with device imaging, re-imaging, Autopilot provisioning, Intune enrollment, application deployment, and endpoint compliance remediation
• Support, configure, and troubleshoot Microsoft Teams Rooms devices, conference room AV equipment, cameras, microphones, speakers, docking stations, displays, and related meeting room and desk technology
• Document all incidents and service requests in the ticketing system
• Be the primary contact for local IT related issues and work with Level 3 and Level 4 system administrators to elevate problems that cannot be solved at Level 2
• Minimize equipment failures through proper design/setup of standardized desktop systems and processes
• Work with the Wintel Team Lead to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies
• Assist in the development and implementation of IT policies, SOPs, and procedures
• Maintain & manager computer cabinets, storage rooms, and PC inventory
• Perform…