Help Desk Analyst II Milwaukee, WI

Help Desk Analyst II

We are looking for a Help Desk Analyst II to provide dependable technical support for employees across desktop, laptop, Mac, and mobile environments in Milwaukee, Wisconsin. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user issues, improving day-to-day technology experiences, and working across a broad range of endpoint and collaboration tools. The person in this role will deliver hands-on and remote assistance, support device lifecycle activities, and help maintain secure, productive office technology operations.

This is a hybrid role.

• Deliver technical support for Windows PCs, Macs, laptops, and mobile devices by resolving hardware, software, operating system, account, and configuration issues.
• Prepare and maintain standardized device builds for Windows and macOS systems, including image creation, configuration updates, and deployment support.
• Administer and support Microsoft 365 services by assisting with user setup, license management, Intune administration, and collaboration platforms such as Teams and Zoom.
• Assist with endpoint security efforts by supporting antivirus tools, patch compliance, device protection measures, and enforcement of established security settings.
• Configure and manage mobile devices using Intune or similar management platforms, including provisioning, policy application, compliance monitoring, and asset tracking.
• Troubleshoot and maintain workplace technology such as printers, copiers, and video conferencing equipment to minimize interruptions for end users.
• Respond to incidents and service requests through both onsite and remote support, record all work in the ticketing system, escalate complex issues appropriately, and keep users informed throughout resolution.
• Support backup and recovery activities for endpoint devices while following established data retention and protection standards.
• Contribute to hardware and software purchasing activities by helping identify technology needs and supporting procurement requests.