Director, Corporate IT

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

• Define the corporate IT roadmap aligned with business, security, and compliance objectives.
• Manage the IT operating budget and enterprise SaaS portfolio (Google Workspace, Zoom, Atlassian, Glean, etc.), balancing cost-efficiency with long-term maintainability.
• Partner with the VP of IT & Security on organizational design and long-term tech stack investments.

• Zero-Touch Endpoints: Drive automated lifecycle management and enforce security-hardened configuration baselines for macOS, Windows, and Ubuntu via modern MDM (Jamf, Jump Cloud) and identity-driven workflows.
• Hybrid
  
  Collaboration:
  
  Orchestrate reliable experiences across office and remote network infrastructure, including Meraki-based LAN/WAN and high-fidelity conferencing systems (Zoom, Google Meet, AV).
• Physical Infrastructure: Partner with Facilities to lead technical design and execution for office expansions, encompassing low-voltage cabling, MDF/IDF architecture, and wireless design.

• SaaS Visibility & Lifecycle: Develop a ‘Single Pane of Glass’ for automated asset tracking and SaaS visibility, managing the full lifecycle from procurement and license reconciliation through end-of-life.
• Portfolio Ownership: Optimize the corporate enterprise stack (Google Workspace, Atlassian, Glean, etc.) by leading vendor relationships, renewals, and rigorous tool evaluations that balance security, cost, and maintainability.
• Enablement & Adoption: Drive high-velocity adoption of core tools through automated workflows, clear documentation, and proactive training, ensuring IT remains a partner in productivity.

• Partner with Corporate Sec Ops and GRCT to operate and mature identity and access management for corporate systems, ensuring Corporate IT processes align with Access Management, Identification & Authentication procedures.
• Engineer automated evidence collection and continuous control monitoring to meet SOC 2, ISO 27001, and FedRAMP requirements, ensuring IT compliance is a by-product of good system design rather than a manual audit exercise.
• Collaborate with Corporate Sec Ops to deploy and tune endpoint, email, SaaS, and network security tooling (e.g., EDR, DLP, VPN, password management), with clear RACI between IT operations and security operations.

• Treat the internal tech stack as a Product; drive an AI‑first service strategy that prioritizes self‑service, chat‑ops, and automated request fulfillment to reduce mean‑time‑to‑resolution (MTTR).
• Drive continuous improvement and automation across IT workflows (e.g., self‑service, request routing, approvals, provisioning/de‑provisioning, chat‑based support).
• Monitor and report on service performance metrics (e.g., ticket volume, response and resolution times, CSAT), and use data to drive operational decisions.

• Strategic Liaison: Act as the primary IT partner for Security, Facilities, Finance, and People teams; institutionalize clear change‑management practices to ensure high‑visibility projects are delivered with transparency and minimal friction.
• AI & Automation Catalyst: Architect the corporate AI roadmap—from AI‑assisted support agents to intelligent knowledge search—partnering with Sec Ops and GRCT to ensure responsible adoption and demonstrable ROI.
• Strategic Accelerator: Lead IT’s contribution to company‑wide regulatory and growth programs (e.g., FedRAMP, global expansion), ensuring technology is a proactive enabler of business goals rather than a bottleneck.

• Lead, coach, and develop a high‑performing Corporate IT team in a lean…