Field Service Technician

We have an opening for a Field Service Technician at Children’s Wisconsin. In this role you will support and maintain computer hardware and software across a fast‑paced healthcare environment. You will provide hands‑on technical support, coordinate installations and upgrades, and help ensure reliable technology performance for staff and patient care.

Monday‑Friday, 8:00 am–4:30 pm, 1st shift. On‑call Tuesdays: every 8–10 weeks.

Under general supervision, provides high level user information and support for PC hardware applications throughout the organization. Responsible for PC desktop installations, upgrades, changes, and de‑installations. Coordinates with the Technical Infrastructure Team to ensure proper implementation of all IS operations. Monitors, troubleshoots, and responds to technical computer hardware and software problems. Follows up, updates, and escalates user‑reported problems using a trouble‑tracking system.

Reports findings to Field Services leadership as needed. Provides status reports, project plan reports, and problem summaries as required. Documents status of desktop devices following established procedures. Evaluates existing PC equipment and makes recommendations for upgrades.

• Installs and configures computer hardware throughout the CHHS network environment.
• Installs software (including licenses) on PCs throughout the CHHS network environment; performs testing and verification of software updates and upgrades.
• Monitors, troubleshoots, diagnoses, and corrects computer hardware and software problems; provides user support on a daily basis.
• Establishes and maintains effective working relationships with members of the Field Services team.
• Monitors ticket workflow and works with the Service Center and Field Services team to provide timely and effective service to customers.
• Tests and implements hardware and software solutions for facility locations in direct response to approved user requests; assigns and performs adds, moves and changes to current infrastructure and equipment as required.
• Supports users in accomplishing daily job responsibilities; assists users in resolving operational issues and problems; responds positively to user requests for information.
• Receives, verifies, and secures hardware deliveries as requested by users; follows department standards for setup, deployment and documentation of hardware.
• Assists IMS department in maintaining information on computer hardware and peripherals, operating system software, application system software, operation manuals, and user documentation manuals for the department.
• Follows up, updates, and escalates user‑reported problems using trouble‑tracking system.

• Provides status reports, project plan reports, and problem summaries as required.
• Follows department standards for coordination, execution and documentation of hardware moves.
• Assists IMS Infrastructure staff as needed.
• Conforms to formal departmental methodology standards.
• Maintains inventory control per department standards.

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• Bachelor's Degree in computer science or related technical area preferred.

• 2+ years of relevant information systems experience, preferably in a hospital or healthcare environment required.

• In‑depth and current knowledge of local area network (LAN) architecture, data processing and programming concepts.
• Thorough knowledge of PC and system software skills utilizing Windows, virus scanning utilities, and desktop PC management tools for IBM compatible PCs and peripherals.
• Basic, current knowledge in one or more operating systems, including Windows and MAC’s.
• Basic, current knowledge of information system concepts, including networking, clustering, programming languages, database concepts, and network communications protocols such as TCP/IP and IP protocols.
• Aptitude in Lominger competencies:
  Functional/Technical Skills, Perseverance, Peer Relationships.
• Excellent interpersonal skills to effectively communicate with all levels of…