IT Support Technician; R50031428

Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support includes specification, installation, and repair of computer systems and peripherals within established FOX technology standards and guidelines.

Activities require interaction with TV station personnel as well as with other members of the FOX Technology teams to define requirements, deliver against projects, and support goals. The position provides one‑on‑one consultancy to end users as required. The employee also assists in the maintenance and testing of network, servers, and associated equipment.

The position’s responsibilities require independent analysis, effective communication, and problem‑solving skills. Collaborate with Broadcast teams providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary. Schedules are subject to change as required by the station’s business needs. Candidates must be able to occasionally work late hours, overnight, and weekends.

• Install, configure, and maintain desktop and laptop computers, mobile devices, applications, and related technology within FOX standards and guidelines.
• Support a user base of approximately 175 employees.
• Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity.
• Ensure systems interconnect seamlessly with diverse systems.
• Deploy new or upgraded technologies as required.
• Maintain hardware/software inventory for all managed technologies.
• Support the station’s virtual environment.
• Assist with maintaining the station’s infrastructure, including technical support of servers (Windows/Linux) and computers (Windows/macOS).
• Collaborate with FOX Technology teams, station groups, and vendors to diagnose and resolve unique, non‑recurring problems.
• Follow defined procedures and processes, manage frequent changes, and respond to unexpected events.
• Document technical procedures for local servers and networks.
• Apply logical reasoning, resolve issues methodically, and learn quickly.

• Bachelor’s Degree or related experience required.
• Proficiency with Microsoft Windows and Linux server operating systems.
• Knowledge of DHCP and DNS.
• Proficiency with Microsoft Windows and Apple macOS operating systems, and Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Experience with network printing and multi‑function devices.
• Diagnostic tools for on‑prem, cloud, computer, and network environments.
• Experience with servers, workstations, and laptop computers.
• Knowledgeable in collaboration applications (Slack, Box, Google Workspace, password management, Zoom).
• At least one year of experience exploring emerging technologies, including AI‑driven tools.

• Basic IP networking and troubleshooting.
• Virtualization (VMware, Nutanix, AWS Outpost) and SAN Storage (HPE, Net App, Isilon).
• Cloud Services (Amazon EC2, S3, Work spaces).
• Security protocols and remediation.
• Broadcast systems (Avid, Grass Valley, Evertz, Bit Central, Chyron, Sony, Ross).
• Infoblox DHCP and DNS.
• Telephony PBX/VOIP – Cisco Call Manager.
• Hardware platforms (Apple/HP Desktop/Laptop, HPE Pro Liant/Dell Servers, Tablets, Smartphones, Cisco/Arista Switches).
• Applications/Software:
  Veeam, Imaging Tools, Okta, AWS workstations, Crowd Strike, Service Now, Tanium.

Earnings: $67,000.00‑$90,000.00 annually (final offer dependent on education, skills, experience, location). Pay rate and location may vary. This role is also eligible for various benefits, including medical, dental, vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union‑represented employees will be in accordance with the applicable collective bargaining agreement.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Learn more about Fox Tech at  View more detail about FOX Benefits.