IT Service Operations Supervisor
Listed on 2026-07-01
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IT/Tech
Systems Administrator, HelpDesk/Support, IT Support
Role Overview
We are seeking an experienced IT Service Desk Supervisor to lead daily operations of a high‑performing IT support team in a hybrid work environment. This role liaises with stakeholders of all levels, drives operational excellence and aligns work with departmental goals and strategy.
What You Will DoSupervise, mentor, and develop a team of Service Desk and End User Compute technicians in a hybrid support environment, manage day‑to‑day service desk operations, including call center activities and end‑user support delivery, conduct coaching, performance management, scheduling, and workload balancing.
Why It Might Be a FitThe ideal candidate combines strong technical expertise with proven leadership capabilities and a customer‑focused mindset, with a strong understanding of operational frameworks, process optimization, and performance management.
Requirements- Current Resident of Wisconsin
- Associate’s Degree or higher (equivalent experience will be considered)
- Valid WI Driver’s License and must be maintained throughout employment
- At least three (3) years of experience in Information Technology (IT) Support Services
- At least One (1) year of experience leading or supervising an IT Service Desk or technical support team
- Experience managing support operations call center or enterprise IT environment
- Proven experience with enterprise communications, SLA Management, reporting, and operational metrics
- Hands‑on experience with Service Now and/or Service Desk Plus, Windows environments, Microsoft 365, Active Directory/Azure AD/Entra , Mobile device management, Networking fundamentals
- Experience supporting ITIL-based service delivery environments
- Competitive benefit package
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