Technical Support Specialist - Utilities

Badger Meter - Where Every Drop Counts. At Badger Meter, we are a leading global water technology company with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled customers to optimize the delivery and use of water, maximize revenue, and reduce waste. Every employee is an important part of our success, shaping a more sustainable future.

As a Technical Product Specialist I, you’ll serve as a key point of contact for customers across North America—helping them troubleshoot issues, restore service, and get the most out of our smart water solutions. This is a high-impact, customer‑facing technical support role where you’ll combine problem‑solving skills with clear communication to guide customers through real‑world product challenges. You’ll play a critical role in maintaining customer confidence especially during time‑sensitive or high‑pressure situations.

Customer Support & Troubleshooting

• Respond to customer inquiries via phone, email, and other communication channels with professionalism and urgency.
• Diagnose and resolve product issues using structured troubleshooting methods.
• Clearly explain technical concepts to customers with varying levels of technical knowledge.
• Document interactions, troubleshooting steps, and outcomes with accuracy and detail.

Customer Experience

• Build trust with customers by actively listening, clarifying issues, and confirming solutions.
• Maintain a calm, confident presence when working with frustrated or impacted customers.
• Use de‑escalation techniques to manage challenging conversations.

Collaboration & Escalation

• Partner with cross‑functional teams (Engineering, Product, Customer Care) to resolve complex issues.
• Escalate issues outside your scope while maintaining ownership of the customer experience.
• Support internal teams, including Customer Service, with product and configuration questions.

Operations & Workload Management

• Manage multiple customer interactions in a high‑volume support environment.
• Prioritize competing requests and adapt quickly during peak periods or service disruptions.
• Participate in rotational on‑call or after‑hours support as needed.

• Strong communication skills (verbal and written) with the ability to explain technical concepts clearly.
• Ability to stay composed and effective in fast‑paced or high‑pressure situations.
• Demonstrated problem‑solving skills and ability to follow structured troubleshooting processes.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple tasks and customer interactions simultaneously.

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field.
• 0–2 years of experience in technical support, customer support, or a similar role.
• Exposure to hardware, software, or connected/IoT products.
• Familiarity with CRM or ticketing tools.

Office‑based role located in the Milwaukee area. High‑volume customer support environment requiring frequent phone and computer use. Ability to sit for extended periods and work in a team‑oriented setting. Participation in a rotating on‑call schedule to support customer needs.

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Retirement Savings – Badger Meter contributes 25cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. The company also contributes 5% of your eligible compensation to your Defined Contribution account annually.
• Additional access to a certified financial planner at no cost.
• Employer‑Paid benefits including:
  Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more.
• Educational Assistance – Tuition Reimbursement up to $5,250.
• Voluntary benefits including additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.

An…