Business Technology Analyst - Operations

Unlock Your Potential

Are you passionate about improving business processes, partnering with stakeholders, and helping teams successfully navigate change? Join our SPO Service Support team as a Business Technology Analyst, where you'll play a key role in supporting the ARES platform and helping business partners across WCIB Operations streamline processes, onboard new use cases, and adopt technology solutions that drive operational excellence.

What You'll Do

As a Business Technology Analyst, you'll serve as a key liaison between business partners and technology teams, helping transform complex operational processes into efficient, scalable solutions.

Key Responsibilities

• Lead onboarding efforts for new users, business processes, and use cases within the ARES platform.
• Analyze current-state business processes and translate them into future-state workflows and system requirements.
• Create and maintain process maps, workflows, and documentation using tools such as Visio, Lucidchart, or similar platforms.
• Coordinate User Acceptance Testing (UAT), readiness activities, issue resolution, and production implementation efforts.
• Identify process gaps, risks, and opportunities for improvement and provide recommendations that enhance efficiency and user experience.
• Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption.
• Build trust and influence stakeholders through organizational and process changes, even when working without direct authority.
• Support platform enhancements, production troubleshooting, onboarding initiatives, and other strategic business technology projects.
• Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions.

What Makes This Opportunity Unique

This is more than a traditional business analyst role. You'll be at the center of helping teams successfully adopt a critical platform that supports operational transformation across WCIB Operations.

You'll have the opportunity to:

• Influence enterprise-wide process improvements.
• Work with a wide range of business partners across WCIB Operations.
• Lead change initiatives that create meaningful business impact.
• Develop expertise in process transformation, stakeholder management, and technology implementation.

Work Location & Schedule

• St. Paul, MN – West Side Flats
• Milwaukee, WI – River Center
• Monday - Friday 8am-5pm CST

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience

Preferred Skills/Experience

• Experience documenting, analyzing, and improving business processes through process mapping and workflow design.
• Knowledge of Visio, Lucidchart, or comparable process-mapping tools.
• Experience coordinating testing efforts, UAT activities, and implementation readiness.
• Strong understanding of how business processes translate into data flows, operational requirements, and system functionality.
• Ability to influence stakeholders and build consensus across multiple teams.
• Experience supporting system implementations, process transformation initiatives, or technology adoption efforts.
• Excellent communication, facilitation, and relationship-building skills.
• Strong critical thinking, problem-solving, and analytical capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy…