Lead Business Systems Analyst

The Lead Business Systems Analyst is the strategic liaison between business leadership and the Technology department, translating high‑level business requests into clear, actionable technology requirements that engineering teams can build and quality teams can validate.

• Act as a trusted advisor to senior business leaders, building partnerships to understand strategy, operational needs, and priorities.
• Lead intake, shape, and prioritize business demand, aligning work to enterprise technology direction and organizational capacity.
• Collaborate with business and IT leadership to develop and maintain technology roadmaps aligned to business outcomes, risks, and opportunities.
• Provide guidance on trade‑offs, prioritization, risks, and sequencing of initiatives.
• Ensure alignment between business strategy and enterprise technology direction across initiatives.
• Lead business discovery to uncover underlying intent, define root problems, establish measurable success criteria, and align technology work with business strategy and operational realities.
• Translate business needs into engineering‑ready requirements, user stories, acceptance criteria, specifications, and process documentation that support build, test, and delivery.
• Partner with architects, engineers, cybersecurity, and platform teams to confirm feasibility, manage scope, document assumptions and constraints, and support intake and prioritization of new work while aligning with enterprise architecture, data strategy, and long‑term technology direction.
• Ensure solutions are scalable, sustainable, and aligned with enterprise standards and integration patterns.
• Lead technology delivery for high‑priority, complex initiatives, owning scope, risks, dependencies, and key decision points while aligning work to broader business and technology priorities.
• Maintain clear communication, status reporting, decision‑making forums, and release transition support to move work forward and prepare solutions for ongoing support.
• Lead solution validation by designing and executing test strategies, test cases, and UAT coordination across functional, integration, regression, and acceptance testing.
• Confirm delivered solutions meet business intent and release criteria, while strengthening QA capability over time through practical experience and targeted development.
• Identify technology trends, automation opportunities, and process improvements that increase business efficiency.
• Contribute to and influence enterprise technology roadmaps, capability planning, and long‑term solution direction.
• Recommend technology investments, process improvements, and innovation opportunities that drive efficiency and business value.
• Provide input into technology policies, standards, and practices that improve consistency across the organization.
• Partner with coworkers to advance their development.
• Serve as a team member or subject matter expert for formal departmental projects, balancing project work with routine responsibilities and adapting to change.
• Research, analyze, and evaluate advanced problems with light supervision and periodic review by manager or customer.
• Demonstrate advanced professional knowledge and comprehensive understanding of practices within a specialized field.
• Champion Goodwill’s community engagement initiatives and volunteer opportunities related to the role.

• Two years of college education or experience equivalency, and a minimum of 7 years progressive experience in business analysis, systems analysis, or a comparable business/technology translation role.
• Bachelor’s degree in Information Systems, Business Administration, Data/Analytics, or related field preferred.
• Demonstrated ability to elicit, document, and validate functional requirements, user stories, and data integration specifications that engineering teams can build directly from.
• Experience partnering with senior business stakeholders to align technology initiatives with business strategy.
• Proven ability to influence prioritization, roadmap planning, and decision‑making.
• Experience leading complex, cross‑functional, enterprise initiatives.
• Strong understanding of enterprise technology environments,…