Manager, Campus System

Position Title: Manager, Campus m

Job Category: Academic Staff

Employment Type: Regular

Location: University of Wisconsin-Milwaukee, Department:
Dining

This role provides strategic, technical, and operational leadership for the university’s campus  card services ecosystem. The Manager oversees the Panther Card Office (PCO), ensuring reliable day‑to‑day operations, and serves as the enterprise system owner for modern digital identity platforms.

• Campus Card Operations & Service Delivery (25%)
  • Oversee issuance of campus , guest credentials, passports, work badges, and specialty IDs.
  • Manage contracts, service levels, and vendor performance.
  • Troubleshoot operational issues and maintain readiness of equipment, supplies, and production workflows.
  • Maintain database integrity across  and connected platforms.
  • Ensure high‑quality customer service standards for students, faculty, and staff.
• Dining Plan & Panther Cash Administration (20%)
  • Administer dining plans and stored‑value accounts.
  • Coordinate with Housing and campus partners for plan application and management.
  • Oversee GET Funds and Panther Cash systems, including transaction support and issue resolution.
  • Reconcile financial activity across registers, payment systems, and billing.
  • Manage off‑campus merchant programs and process refunds and discrepancies.
  • Develop and maintain policies and procedures for account administration.
• Cross‑Campus Collaboration & Strategic Planning (20%)
  • Collaborate with IT, Student Affairs, Finance, Housing, and other stakeholders to lead the transition from physical  to digital identity and mobile credential solutions.
  • Lead integration of  with campus services such as access control, dining and retail services, libraries, academic services, events and emerging campus applications.
  • Evaluate and implement emerging technologies to improve service delivery.
  • Develop long‑term identity system strategy aligned with institutional goals.
• Enterprise  & Platform Administration (20%)
  • Serve as primary system owner and subject‑matter expert for current Odyssey PCS and future Transact IDX.
  • Administer the full credential lifecycle, including provisioning, updates, revocation, and auditing.
  • Manage system configurations, roles, permissions, and security controls.
  • Oversee mobile credential ecosystems, including Apple Wallet, Google Wallet, device provisioning, and support workflows.
  • Coordinate system upgrades, testing, and vendor‑supported enhancements.
  • Develop and maintain documentation, SOPs, and security guidelines; train staff and campus partners.
  • Support organizational change associated with new technologies.
• Staff Supervision & Office Management (15%)
  • Direct all Panther Card Office operations, including staffing, scheduling, and workflow management.
  • Hire, train, supervise, and evaluate student and temporary staff.
  • Ensure adherence to cash handling policies and service protocols.
  • Provide ongoing training for customer service, systems usage, and operational procedures.
  • Monitor staff performance and implement continuous improvements.

$65,000 – $75,000 (final salary offer will be determined based on qualifications and experience)

• Bachelor’s degree in Information Systems, Business, Technology, or related field (or associate’s with equivalent experience).
• Experience managing enterprise or institutional systems.
• Experience in customer‑facing operations and financial processes.
• Strong interpersonal skills and ability to communicate technical information to a non‑technical audience.

• Supervisory experience.
• Experience in a college or university identification card office.

• Enterprise application/system administration.
• Identity and Access Management (IAM) concepts.
• Systems integration across multiple platforms.
• Mobile credentials and digital wallet technologies.
• Data security, privacy, and access governance.
• Troubleshooting and vendor coordination.
• Staff supervision and team leadership.
• Financial reconciliation and operational accountability.
• Process improvement and workflow management.
• Risk assessment and problem solving.
• Communication and collaboration.
• Strong…