Network Architect

Employment eligibility to work for Milwaukee County Transit System is required as the company is not currently able to pursue visa sponsorship for this position.

Network Architect

Information Technology

Exempt - Non-Represented

Chief Information Officer

$82,500 - $97,000

The Network Architect is responsible for the design, modernization, maintenance, monitoring, patching, update, and documentation of the network and infrastructure across 4 sites, as well as over 300 buses and stations. This position assists with strategic planning and innovative solutions, applying advanced technical knowledge to implement and support enterprise voice, video and data services that align with the Company’s business and IT objectives.

The Network Architect provides hands‑on technical capabilities and manages simple and enterprise‑wide projects from initiation to completion for voice, video, and data infrastructure. This role partners with stakeholders, vendors, and the IT Department team to define requirements and develop architecture for scalable and reliable network infrastructure.

The Network Architect reports to the Director of Information Technology.

The Network Architect reviews all design plans before implementation and all post‑implementation documentation. The position manages the performance of cyber security analysts, network contractors, and ensures established expectations are met. Responsibilities include monitoring, maintaining, and updating network infrastructure, phones, bus technology, and collaborating with the Network Operations Manager on server, SAN, phone, and VM health. The Network Architect is a level‑2 support role, handling calls escalated from the help desk, and providing support to Senior Systems Administrators.

The position also carries the on‑call phone during off‑hours as part of the operations staff rotation, addressing business‑critical issues immediately, and documenting non‑critical calls for next business day resolution. During non‑on‑call periods, the Network Architect may assist network engineers as needed.

• Provide project management for information technology upgrades and improvements.
• Coordinate and supervise vendor personnel in the development, installation, operation, and maintenance of computer and IT infrastructure systems.
• Conduct routine hardware and software audits of the network infrastructure to ensure compliance with established standards, policies, best practices, and configuration guidelines.
• Develop and maintain network communications between existing and new IT infrastructure.
• Configure, test, and maintain security protocols on all IT infrastructure, including intrusion detection systems and network access.
• Recommend purchases and upgrades of hardware and software, including maintenance and support.
• Design, install, maintain, and enhance a wired and wireless network delivering voice, video, and data services on corporate production and guest networks.
• Execute perimeter network security, including firewalls.
• Maintain private DHCP services and both public and private DNS services.
• Ensure data integrity and security by evaluating, implementing, and managing appropriate network infrastructure hardware and software solutions utilizing industry standards and best practices.
• Work with voice and data service providers to obtain new service and troubleshoot/maintain existing service.
• Work with cellular providers and engineers to establish connectivity, including APN and PCI requirements.
• Assist the Director of IT with budgeting, planning, and developing standards, policies, and administrative needs.
• Document and share all processes and solutions in a manner accessible to technical staff.
• Provide rotational support of the on‑call phone.

• Advanced degree in IT or 10+ years in IT.
• Layer 3 routing experience.
• Five years of direct experience designing network architecture.
• Six years of experience configuring network infrastructure and system architecting.
• Project management knowledge.
• Excellent oral and written communication skills.
• Proven…