Manager, Campus System

Position Title

Manager, Campus m

Academic Staff – Regular

Application Administrator II

This position provides strategic, technical, and operational leadership for the university’s campus  card services ecosystem. The role ensures reliable day‑to‑day operations of the Panther Card Office (PCO), including , dining plans, and Panther Cash, while also serving as the enterprise system owner for modern digital identity platforms.

The position balances hands‑on operational management, financial accountability, and staff supervision with long‑term system ownership, integration leadership, and digital transformation strategy.

• Campus Card Operations & Service Delivery (25%)
  • Oversee all issuance of campus , guest credentials, passports, work badges, and specialty IDs
  • Manage contracts, service levels, and vendor performance
  • Troubleshoot issues and ensure operational readiness including equipment, supplies, and production workflows
  • Maintain database integrity across  and connected platforms
  • Maintain consistent, high‑quality customer service standards for students, faculty, and staff
• Dining Plan & Panther Cash Administration (20%)
  • Manage the administration of dining plans and stored‑value accounts
  • Coordinate with Housing and campus partners to apply and manage plans
  • Oversee GET Funds and Panther Cash systems, including transaction support and issue resolution
  • Reconcile financial activity across registers, payment systems, and billing
  • Manage off‑campus merchant programs and relationships
  • Process refunds, resolve discrepancies, and ensure end‑of‑year reconciliation
  • Develop and maintain policies and procedures for account administration
• Cross‑Campus Collaboration & Strategic Planning (20%)
  • Collaborate with IT, Student Affairs, Finance, Housing, and other stakeholders to lead transition from physical  to digital identity and mobile credential solutions
  • Lead integration of  with campus services including:
  • Access control and security systems
  • Dining and retail services
  • Libraries and academic services
  • Events and emerging campus applications
  • Evaluate and implement emerging technologies to improve service delivery
  • Develop long‑term strategy for identity systems aligned with institutional goals
• Enterprise  & Platform Administration (20%)
  • Serve as the primary system owner and subject matter expert for current Odyssey PCS and future Transact IDX and related campus
  • Administer the full credential lifecycle (provisioning, updates, revocation, auditing)
  • Manage system configurations, roles, permissions, and security controls
  • Oversee mobile credential ecosystems (Apple Wallet, Google Wallet, device provisioning, support workflows)
  • Coordinate system upgrades, testing, and vendor‑supported enhancements
  • Develop and maintain documentation, SOPs, and security guidelines
  • Train staff and campus partners on systems and processes
  • Support organizational change associated with new technologies
• Staff Supervision & Office Management (15%)
  • Direct all Panther Card Office operations, including staffing, scheduling, and workflow management
  • Hire, train, supervise, and evaluate student and temporary staff
  • Ensure adherence to cash handling policies and service protocols
  • Provide ongoing training for customer service, systems usage, and operational procedures
  • Monitor staff performance and implement improvements as needed

$65,000 – $75,000 (Final salary offer will be determined based on qualifications and experience)

• Bachelor’s degree in Information Systems, Business, Technology, or related field (or associate’s with equivalent experience)
• Experience managing enterprise or institutional systems
• Experience in customer‑facing operations and financial processes
• Strong interpersonal skills and ability to communicate technical information to a non‑technical audience

• Supervisory experience
• Experience in a college or university identification card office

Bachelor’s degree in Information Systems, Business, Technology, or related field (or associate’s with equivalent experience)

Technical Competencies

• Enterprise…