Information Technology Manager

Information Technology Manager

Salary Range: $76,500-$79,000

The Association of Equipment Manufacturers (AEM) is hiring an IT Manager to support our Information Technology team in creating a secure, efficient, and user-focused technology environment. We are looking to connect with service-oriented professionals who enjoy solving complex challenges and driving continuous improvement. This position will leverage effective relationship building and technical expertise to ensure that our technology infrastructure, cybersecurity practices, and digital tools enable staff to work effectively and advance our mission.

This position is on-site Monday-Friday 8:00 AM-4:00 PM CT. As part of a team that ensures company up‑time, there will be occasional need to perform work outside of regular office hours and on weekends. All AEM employees may apply to work a hybrid schedule after a successful onboarding period.

• Provide level I and II IT helpdesk support for AEM staff with a strong emphasis on consistent and timely customer service. Requests vary in complexity.
• Troubleshoot PC/Tablet issues, including hardware and software, such as:
  • Support Windows 11 and Microsoft 365 applications including Exchange, Teams, SharePoint Online, Word, Excel, PowerPoint, Bookings, and Intune.
  • Develop, document, and conduct staff training for a wide range of IT topics, system software, and policies.
• Develop and update IT orientation content and workflows quarterly.
• Set up user accounts, licensing, and staff devices for new AEM staff.
• Complete IT offboarding for staff departures, including:
  • Serve as the owner and administrator for the Customer Contact Center platform used at AEM.
  • Oversee AEM’s IT Security Awareness platform, Know Be
    4.
• Conduct quarterly permission audits, including:
  • Assist in IT security operations such as firewall, cloud app security, and multifactor authentication.
  • Write detailed procedures for resolving a variety of technical issues and maintain AEM’s IT staff knowledge base.
  • Oversee AEM conference rooms, serve as a go‑to resource, maintain documentation, conduct training, and engage with the AV vendor for enhancements and issue resolution in AV programming.
  • Analyze trends in the IT service desk ticket queue to propose updated policies and procedures.
  • This position has one direct report.

• Hold a bachelor’s degree or higher in a computer‑related field and have a minimum of 3 to 6 years of experience.
• Demonstrated competencies including:
  • Ability to travel 3 to 4 times per year to AEM’s satellite office in Washington, D.C.
  • Ability to respond and research a variety of technical issues, prioritize them, and respond to staff in a timely and professional manner.
  • Highly proactive and motivated, able to work both independently and in a team environment.
  • Strong IT security mindset and understanding of principles.
  • Customer‑service orientation with advanced written and verbal communication skills.
  • Comfortable presenting to and training medium‑large groups.
  • High degree of technical aptitude and ability to adapt in a fast‑paced environment.
• Demonstrated problem‑solving and critical‑thinking skills.
• Preferred experience with service desk ticket systems, Microsoft 365 administration, IT security, and daily IT operations.

AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.