Custom Software Engineer

Overview

Accenture Flex offers the flexibility of local fixed‑duration project‑based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world‑class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

• Provide Level 1 application support for Parts and Dealer‑facing applications by monitoring, triaging, and resolving incidents using established SOPs.
• Analyze incoming tickets, identify issue categories, and perform initial troubleshooting following documented support processes and knowledge base articles.
• Maintain accurate ticket updates, resolution notes, and knowledge articles to support continuous improvement and operational excellence.
• Communicate incident status and resolution progress to business users and stakeholders in a timely and professional manner.

• Minimum 1 year of experience in IT Support, Application Support, Help Desk, or Service Desk functions.
• Experience with Parts, Inventory Management, Order Management, Supply Chain, Dealer Management, or Manufacturing business processes.
• Experience working with ticketing tools such as Service Now, Remedy, Jira Service Management, or similar platforms.
• High School Diploma / GED.

• Associate or bachelor’s degree in information technology, Computer Science, Business, or related field.
• Experience supporting Parts, Manufacturing, Automotive, Industrial Equipment, or Agricultural Equipment applications.
• Basic knowledge of SQL, databases, batch processing, APIs, or system integrations.

Accenture Flex offers a market‑competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off.

Compensation varies by location, role, skill set, and experience level. The hourly salary range for this position is:

• California: $33.96 to $43.96
• Cleveland: $33.96 to $43.96
• Colorado: $33.96 to $43.96
• District of Columbia: $33.96 to $43.96
• Illinois: $33.96 to $43.96
• Maine: $33.96 to $43.96
• Maryland: $33.96 to $43.96
• Massachusetts: $33.96 to $43.96
• Minnesota: $33.96 to $43.96
• New York: $33.96 to $43.96
• New Jersey: $33.96 to $43.96
• Virginia: $33.96 to $43.96
• Washington: $33.96 to $43.96

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.