Senior ServiceNow Developer

Senior Service Now Developer

Join Komatsu and be part of something big! The Senior Service Now Developer is a transformational position with the Service Now platform team, designing, developing, configuring, troubleshooting, and implementing Service Now applications & services. You are helping to transform many enterprise processes using data, automation, design thinking, and streamlined workflows. This role is part of our pro-code development team, which helps deliver new functionality across platform and ITSM, HRSD, and SPM applications, supports entire development lifecycle, and promotes the reusable data model.

• Solution Design:
  Collaborate with partners to gather requirements, analyze business processes, and translate them into technical solutions that leverage the capabilities of the Service Now platform.
• Development:
  Develop Service Now software solutions using JavaScript, Glide Script, Jelly, AJAX, JSON, AngularJS, Web Services, MySQL, XML, HTML, and CSS. Adhere to best practices for out-of-the-box configurations and customizations as guided by the Platform Architect.
• Delivery:
  Employ various delivery methodologies including Waterfall, Kanban, and Agile aligned with SDLC practices and product management release cycles. Work from a prioritized backlog within an Agile team, participating in two-week sprints as part of a planning increment.
• Integrations:
  Design and implement integrations between Service Now and other enterprise systems, ensuring seamless data flow and interoperability through APIs, Workflow Data Fabric, Integration Hub, and other integration techniques.
• Performance Optimization:
  Execute performance enhancements, scalability improvements, and elevate the overall user experience on the Service Now platform.
• Governance & Compliance:
  Maintain adherence to security standards, regulatory requirements, and industry best practices across all aspects of Service Now platform implementation and usage.
• Documentation & Training:
  Develop comprehensive technical documentation, including architectural diagrams, design specifications, and user guides. Facilitate training sessions for partners and end users as necessary.
• Continuous Improvement:
  Stay informed about the latest trends, features, and capabilities of the Service Now platform. Proactively identify opportunities for process enhancements and innovation, such as refactoring existing functionalities to increase value.

Required Skills:

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent.
• 5+ years Service Now Platform experience including systems administration, scripting, and development; current release on Yokohama or Zurich.
• Proficiency in JavaScript, XML, HTML, CSS, Service Now scripting (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions) and other relevant technologies used in Service Now development (Flow Designer, orchestration, MID Servers, Scoped & Global Applications, CMDB/CSDM understanding).
• Ability to communicate with stakeholders and users at multiple levels.
• Ability to understand use cases, personas and create solutions that are fit for use and purpose.
• Ability to learn and grow, staying current with technology and emerging trends. Acting as a mentor to junior team members.
• Experience with Service Now integration technologies such as REST API, SOAP, MID Server, JDBC, Integration Hub spokes, and Plug-ins/Store apps.
• Excellent analytical and problem-solving abilities.
• Strong understanding of ITIL processes, ITIL v4/5 foundational certified (or obtained within first 3 months of employment).
• Active Service Now Certified System Administrator (CSA) and Certified Application Developer (CAD) is required (or obtained within first 3 months of employment).

Preferred

Skills:

• Advanced Service Now certifications, including CIS in one or more product lines (ITSM or SPM) or ArchX.
• Governance and performance tuning best practices
• Dev Ops practices / CI-CD pipelines, including Source control (Git)
• Experience administrating and utilizing App Engine Studio and UI Builder
• Data modeling & table design

At Komatsu, your base pay is one part…