Manager, UX & UI Design

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision‑making for consumers, health plans, partners, and advisors.

Are you ready to join us?

The UX Designer is responsible for leading user research, product discovery, interaction design, and usability efforts for web and mobile applications. Working closely with Product Managers, Product Owners, business stakeholders, and development teams, this role uncovers user needs, validates business assumptions, and translates insights into intuitive, user‑centered experiences. The UX Designer serves as the voice of the customer throughout the product lifecycle, using research and data to influence product strategy, improve usability, and drive customer satisfaction.

Responsibilities include conducting user research, facilitating workshops, creating personas, journey maps, information architecture, user flows, wireframes, and prototypes, and validating solutions through usability testing and iterative design. The UX Designer will partner closely with UI Designers to ensure research findings and interaction models are effectively translated into polished visual designs and development‑ready solutions.

The ideal candidate is a strategic thinker and problem solver with deep expertise in user‑centered design, strong research and analytical skills, and a passion for designing experiences that balance customer needs, business goals, and technical constraints.

• Lead user research activities, including customer interviews, stakeholder interviews, surveys, usability testing, contextual inquiry, and prototype validation.
• Partner with Product Managers, Product Owners, business stakeholders, and development teams to understand business objectives, user needs, and product requirements.
• Lead product discovery efforts to identify customer pain points, unmet needs, opportunities, and experience improvements.
• Synthesize research findings into personas, journey maps, service blueprints, experience maps, and actionable recommendations.
• Define information architecture, navigation structures, workflows, and interaction models for complex web and mobile applications.
• Create user flows, wireframes, storyboards, and low‑to‑mid‑fidelity prototypes using Figma and other UX tools.
• Facilitate design thinking workshops, discovery sessions, and collaborative ideation activities with stakeholders and cross‑functional teams.
• Apply user‑centered design methodologies to rapidly test, iterate, and refine solutions based on user feedback and business priorities.
• Establish hypotheses, success metrics, and validation plans to assess the effectiveness of proposed experiences.
• Identify usability issues and experience gaps and develop thoughtful, scalable solutions that improve customer outcomes.
• Advocate for accessibility, usability, and customer‑centered decision making throughout the product development lifecycle.
• Collaborate closely with UI Designers to ensure research insights and intended interactions are accurately reflected in final visual designs.
• Communicate research findings, design recommendations, project status, opportunities, and risks to stakeholders and leadership.
• Stay current with UX research methodologies, design trends, accessibility standards, and industry best practices.

• Strong portfolio demonstrating expertise in UX research, product discovery, interaction design, information architecture, journey mapping, wire framing, prototyping, and usability testing across web and mobile applications.
• Deep understanding of user‑centered design principles, design thinking methodologies, interaction design, and experience design best practices.
• Experience planning, facilitating, and synthesizing qualitative and quantitative user research.
• Strong analytical skills with the ability to identify patterns, insights, opportunities, and root causes through customer research and behavioral data.
• Proficiency with Figma and modern UX design and prototyping tools.
• Ability to translate complex business requirements into…