Tier 2 Application Support Specialist
Job in
Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listed on 2026-07-31
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview
We are seeking a customer-focused Support Engineer II to join a growing Application Support team. This individual will serve as a Tier 2 escalation resource, supporting business-critical applications and assisting users with complex technical issues that cannot be resolved by Tier 1 support.
The ideal candidate enjoys troubleshooting application issues, managing support tickets, collaborating with internal teams and vendors, and delivering an exceptional support experience to end users.
This role offers the opportunity to work across multiple enterprise applications that support onboarding, training, identity management, workflow processes, and employee lifecycle activities.
Key Responsibilities
Tier 2 Application Support
- Investigate and resolve escalated incidents from Tier 1 support teams.
- Perform in-depth troubleshooting of application, access, data, and integration issues.
- Manage ticket queues and ensure timely resolution of support requests in accordance with service level expectations.
- Identify root causes of issues and implement effective solutions.
- Escalate complex issues to development teams, vendors, or specialized technical teams when appropriate.
- Monitor recurring issues and recommend long-term solutions.
- Provide support to end users across multiple business applications.
- Assist with login issues, access requests, onboarding workflows, registration processes, and general system navigation.
- Deliver clear and professional communication while guiding users through technical challenges.
- Maintain a high level of customer service throughout the support process.
- Support cloud-based and vendor-hosted applications.
- Troubleshoot application integrations, data synchronization issues, and authentication problems.
- Perform basic data validation, updates, and corrections as needed.
- Analyze application and user data to identify, investigate, and resolve issues.
- Support identity and access management processes.
- Create and maintain knowledge articles, troubleshooting documentation, and support guides.
- Document recurring issues, resolutions, and best practices.
- Contribute to continuous improvement initiatives and process optimization efforts.
- Share knowledge and training materials across support teams.
- Partner with business stakeholders, application owners, vendors, and technical teams to resolve issues.
- Participate in operational reviews and service improvement initiatives.
- Support user education and training activities related to supported applications.
- 3+ years of experience in Application Support, Technical Support, Service Desk, Help Desk, or IT Operations.
- Experience providing Tier 2 support and incident resolution.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working within a ticketing or incident management system.
- Ability to independently investigate and resolve application issues.
- Strong verbal and written communication skills.
- Demonstrated customer service experience and a user-focused mindset.
- Ability to prioritize work and manage multiple issues simultaneously.
- Application troubleshooting and support
- Incident and ticket queue management
- User access and authentication support
- Windows 10/11 support
- Active Directory
- Microsoft 365 / Office 365
- Service Now or similar ticketing platforms
- Basic SQL for troubleshooting and data analysis
- Data validation and basic data updates
- Microsoft Azure fundamentals
- Cloud-based application support
- Understanding of system integrations and data flows
- Experience supporting workflow or business process management (BPM) platforms
- Identity and Access Management (IAM) experience
- Vendor application support experience
- Experience supporting cloud-based enterprise applications
- Familiarity with API integrations
- Experience supporting onboarding, HR, training, compliance, or employee lifecycle applications
- Exposure to Java and/or .NET environments
This is a Contract position based out of Milwaukee, WI.
Pay and Benefits
The pay range for this position is $30.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Milwaukee,WI.
Final date to receive applications
This position is anticipated to close on Aug 13, 2026.
About TEKsystems
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