Staff Business Reinvention Architect

Position Summary

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Staff Business Reinvention Architect position, you’ll serve as a senior expert driving enterprise-wide workflow redesign and future-state integration architecture. Leveraging AI, intelligent automation, and data-driven insights, you’ll reimagine how Direct Supply operates across functions and solution groups.

As a trusted advisor to senior leadership, you’ll shape transformation frameworks, architect cross-platform solutions, and align strategic initiatives with company goals—ensuring the right technologies power scalable and sustainable business outcomes.

• Applies AI and Technology – Identifies opportunities to reinvent workflows that add customer value and boost efficiency using AI and technology.
• Eagerly learns and integrates new technologies where they matter most.
• Drives adoption of emerging technologies that enable reinvention.
• Thinks Strategically – Anticipates future trends and aligns actions with long-term objectives.
• Draws on broad knowledge to craft future-focused plans that effectively translate strategy into action.
• Optimizes Work Processes – Streamlines workflows by harnessing data, AI, and technology.
• Identifies opportunities for efficiency and incorporates new processes and technology.
• Defines new success measures.
• Navigates Organizational Dynamics – Knows how to maneuver through both formal channels and informal networks.
• Engages and influences stakeholders to align business priorities with transformation initiatives.
• Understands our DS norms and the reasoning behind them.
• Proven ability to lead complex, cross-functional initiatives from strategy through implementation, ensuring solutions drive measurable business outcomes.
• Strong ability to influence senior stakeholders and decision-makers, providing architectural thought leadership and strategic guidance.
• Expertise in developing scalable frameworks and reusable patterns that accelerate transformation and enable enterprise-wide adoption.

• Deliver scalable, maintainable solutions that drive measurable business outcomes and enterprise-wide impact.
• Architect and lead the implementation of end-to-end workflows that redefine operations across functions and solution groups.
• Drive enterprise transformation initiatives focused on AI, data, and automation to reinvent core business processes.
• Define and execute transformation roadmaps that align with strategic priorities and deliver quantifiable results.
• Design and integrate workflows across platforms including Zendesk, Ring Central, CRM, Microsoft 365, and legacy systems to enable a unified business architecture.
• Act as a senior advisor to executives and solution leaders, influencing enterprise strategy and securing alignment for large-scale change.
• Ensure cohesion between operating model design, technology strategy, and customer-centric outcomes.
• Develop reusable frameworks, playbooks, and templates to scale transformation practices across the organization.
• Champion the delivery of high-impact solutions that enhance efficiency, system performance, and organizational agility.

• Bachelor’s degree in Engineering, Computer Science, or related field required;
  Master’s degree (MBA or technical field) preferred.
• 12+ years of experience in enterprise architecture, business process engineering, automation design, or digital transformation at scale.
• Demonstrated success architecting and delivering large-scale, cross-functional solutions that span platforms, business units, and technologies.
• Deep expertise in intelligent automation, RPA, low-code tools, AI applications, system integration, and workflow orchestration.
• Proven ability to influence architectural standards and drive alignment across engineering, product, and business teams.
• Strong track record of creating transformation playbooks, system diagrams, and reusable frameworks that accelerate enterprise adoption.

• Strong track record of delivering technical innovation that…