AV Commissioner - Field Specialist

Added - 08/10/26 AV Training & Support Specialist Information Technology Milwaukee , WI | Direct Hire

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Job Title: AV Training & Support Specialist
Location: Milwaukee, WI – Office-Based with Frequent Travel Throughout the U.S.
Type: Direct-Hire, Full-Time
Compensation: Competitive salary ($75K-85K+, plus discretionary annual bonus), Parking, Access to Healthcare, Dental, and Vision Insurance Plan of Choice, and 401K
Summary
Chamberlain Advisors is currently seeking an experienced AV Training & Support Specialist for our client, a nationally recognized design-build organization specializing in commercial construction and renovation projects. This highly customer-facing position serves as the critical final link between AV system installation and successful customer adoption, ensuring newly installed audiovisual systems are functioning properly and customers feel confident using their technology.

Following installation by subcontracted field teams, the AV Training & Support Specialist will travel to customer sites throughout the United States to verify system readiness, conduct final walkthroughs, provide hands‑on customer training, troubleshoot initial issues, and coordinate outstanding items with internal project and technical teams. This individual will work closely with Project Managers, system designers/programmers, field technicians, and service teams to provide a seamless transition from project completion to customer ownership.

When not traveling, this position will serve as a Tier 1 AV support resource
, assisting customers remotely with common system questions and technical issues, documenting support requests, resolving problems when possible, and escalating more complex programming, networking, or hardware concerns to the appropriate technical teams.

This is an excellent opportunity for an AV, IT, or technical support professional who enjoys working directly with customers, explaining technology, troubleshooting systems, and traveling to project sites. The ideal candidate does not need to be an AV system designer or programmer but should have a strong technical foundation, excellent communication skills, and the ability to quickly learn integrated AV systems.

Lead in-person customer orientation and training sessions following AV system installations.

Train administrators, IT teams, presenters, and everyday users on system functionality and operation.

Explain AV technology and technical concepts in a clear, approachable manner to non-technical users.

Educate customers on system best practices, basic troubleshooting, and available support resources.

Build customer confidence and create a positive transition from installation to ongoing system use.

Travel to customer sites to verify AV systems are functioning as designed prior to final turnover.

Conduct final system walkthroughs in collaboration with Project Managers and technical teams.

Identify and document punch-list items, system concerns, or outstanding work.

Coordinate unresolved issues with project, programming, engineering, field, and service teams.

Ensure customers receive appropriate project documentation, warranties, as-built information, and ongoing support resources.

Provide initial troubleshooting during customer training, project turnover, and the early adoption period.

Serve as a Tier 1 support resource for customers when working from the Milwaukee office.

Diagnose and resolve common AV system questions and issues remotely when possible.

Document customer support requests and troubleshooting activity.

Escalate complex programming, networking, hardware, or system-performance issues to the appropriate technical resources.

Support warranty walkthroughs, post-installation follow-up, and onsite service needs when required.

Partner closely with Project Managers throughout project closeout and customer turnover.

Collabor…