Ivanti Neurons Administrator

Position Title

Ivanti Neurons Administrator

Academic Staff

Regular

Application Administrator II

School/College/Division Description Employees at UWM in the Department of University IT Services work in an innovative, collaborative, and casual-work environment with flexible work/life balance schedules. If you are a motivated, results-oriented individual who wants to make a real difference with our team, community, and the campus, we encourage you to apply!

• Administer and maintain the Ivanti Neurons platform, including user accounts, role-based access controls, and security configurations to ensure proper system access and data
• Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions
• Troubleshoot hardware, software, and system issues related to Ivanti Neurons and endpoint performance, working directly with vendors and internal teams to resolve incidents and service disruptions
• Coordinates and monitors updates and the installation of upgrades and patches
• Evaluate vendor software releases and feature updates, assessing operational impact and facilitating adoption of new functionality
• Configure, test and deploy Neurons policies, automations, workflows, and system objects in alignment with business and technical requirements
• Recommend application enhancements or changes that may involve custom design, integrations, and third‑party products
• Participate in change management processes, maintaining version control, testing documentation, and release communications
• Develop and maintain system documentation. Including configurations, processes, troubleshooting guides, and enhancement summaries
• Lead or support small to medium technical initiatives related to system as needed
• Collaborate regularly with internal leadership and stakeholders to assess platform effectiveness, review performance metrics, and identify opportunities for system improvements and new capabilities
• Ensure alignment with organizational standards for security, compliance, and operational best practices

• 2 + years of experience administering enterprise IT systems, endpoint management platforms, or SaaS-based applications
• Experience managing user access, role‑based security, and system permissions in a multi‑user environment
• Experience troubleshooting hardware, software, and system issues, including coordination with vendors and escalation support
• Experience creating and maintaining technical documentation and communicating system changes to non‑technical audiences

• Bachelor’s degree in information technology, computer science, or a related field by date of hire
• Familiarity with ITIL or IT Service Management practices as applied in higher education
• Experience supporting cloud‑based SaaS platforms, including release evaluation, testing and feature adoption
• Experience supporting or leading small to medium IT initiatives or system enhancements in collaboration with cross‑functional campus partners
• Ability to create dashboards and reports that communicate system health, compliance and risks to IT leadership and governance groups

$65,000 to $75,000 annually

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays.

Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.)

Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you…