Ivanti Neurons Administrator

• Administer and maintain the Ivanti Neurons platform, including user accounts, role-based access controls, and security configurations
• Monitor and maintain application-feature performance metrics and recommend corrective or preventive actions
• Troubleshoot hardware, software, system, Ivanti Neurons, and endpoint-performance issues
• Work with vendors and internal teams to resolve incidents and service disruptions
• Coordinate and monitor updates, upgrades, and patches
• Evaluate vendor software releases and feature updates and facilitate adoption of new functionality
• Configure, test, and deploy Neurons policies, automations, workflows, and system objects
• Recommend application enhancements, custom designs, integrations, and third-party products
• Participate in change management, version control, testing documentation, and release communications
• Develop and maintain system documentation, configurations, processes, troubleshooting guides, and enhancement summaries
• Lead or support small to medium technical initiatives
• Collaborate with leadership and stakeholders to assess platform effectiveness, review metrics, and identify improvements
• Ensure alignment with security, compliance, and operational best practices

• 2+ years of experience administering enterprise IT systems, endpoint management platforms, or SaaS-based applications
• Experience managing user access, role-based security, and system permissions in a multi-user environment
• Experience troubleshooting hardware, software, and system issues, including coordination with vendors and escalation support
• Experience creating and maintaining technical documentation and communicating system changes to non-technical audiences
• Bachelor's degree in information technology, computer science, or a related field by date of hire (preferred)
• Familiarity with ITIL or IT Service Management practices as applied in higher education
• Experience supporting cloud-based SaaS platforms, including release evaluation, testing and feature adoption
• Experience supporting or leading small to medium IT initiatives or system enhancements with cross-functional campus partners
• Ability to create dashboards and reports communicating system health, compliance and risks to IT leadership and governance groups
• Legally authorized to work in the United States at the time of hire
• Ability to complete an I-9 form
• Cover letter and resume required
• Three professional/supervisor references required for finalists
• Successful criminal background check required

Demonstrates expertise in administering and maintaining the Ivanti Neurons platform, including user access management, security configurations, and performance monitoring. Proficient in troubleshooting IT systems and collaborating with cross-functional teams to enhance platform effectiveness and ensure compliance with operational best practices.

• Ivanti Neurons Administration
• User Access Management
• Troubleshooting IT Systems
• Technical Documentation Creation
• Cloud-Based SaaS Support

• Endpoint Management
• Role-Based Security
• System Performance Metrics
• Configuration Management
• Change Management
• ITIL Familiarity
• Dashboard Creation
• System Enhancements
• Vendor Coordination
• Technical Initiatives Support

• Collaboration
• Communication
• Problem-Solving

• Enterprise IT Systems
• Higher Education
• Compliance
• Operational Best Practices

• Ivanti Neurons
• SaaS Applications
• IT Service Management Tools