IT Systems Administrator

Administrator

The Greater Milwaukee Foundation is how Milwaukee works together. For over a century, we have helped

generous people give back to the community. Together with donors and partners throughout the region, the

Foundation invests in the potential of people and places, supports community-grown solutions and strives to end

the systemic racism that holds our region back. Through the power of transformative philanthropy and social

change, we are focused on shaping a future where everyone thrives - a Milwaukee for all.

You can make a difference, as we are seeking an IT Systems Administrator! The IT Systems Administrator

is responsible for serving as the Foundation’s lead in-house technology and event-technology practitioner,

keeping IT systems reliable and secure while ensuring donors, grantees, board members, staff and community

partners experience seamless technology at every meeting, event and touchpoint. Reporting to the Director of IT

and Facilities, this role partners with the Foundation’s managed IT services provider (MSP) to administer core

systems, execute IT projects, deliver responsive support and lead the technology behind hybrid and in-person

events.

• Administers the Foundation’s Microsoft 365 tenant, including Exchange Online, SharePoint, Teams, One Drive and Entra  (Azure AD). Manages account provisioning and deprovisioning, licensing, group membership and access reviews.
• Administers the endpoint fleet using Microsoft Intune or comparable MDM. Owns imaging, configuration, patching and update cadence for staff devices and shared workstations.
• Provides day-to-day desktop, laptop, mobile device and peripheral support to staff, including installation, configuration and troubleshooting of hardware, software and network connectivity.
• Handles daily helpdesk tickets and walk-up requests and serves as the Foundation’s primary point of contact for staff technology needs, resolving issues directly and coordinating with New Era on escalations of complex or infrastructure-level issues within established service levels.
• Owns internal IT documentation, runbooks and knowledge-based articles, maintaining accurate records of systems, configurations and standard operating procedures.

• Supports execution of the Foundation’s cybersecurity program under the direction of the Director of IT and Facilities, including MFA administration, endpoint protection, phishing simulation and security awareness training coordination.
• Monitor alerts from endpoint protection, email security and identity systems, triaging and escalating in accordance with the Foundation’s incident response procedures.
• Assists with audit preparation, evidence collection, remediation tracking and access reviews; contributes to maintaining documentation aligned with recognized frameworks (e.g., NIST CSF).

• Serves as the lead IT partner for Foundation events, board and committee meetings, donor gatherings and community convenings hosted at Foundation offices; acts as liaison for Foundation offsite events.

• Plans, tests and sets up audio-visual, video conferencing, live streaming and presentation technology for onsite, virtual and hybrid events, troubleshooting in real time to keep events on track if needed.
• Coordinates with the Facilities Experience Manager, program teams, MSP and external AV vendors for event technology logistics and run-of-show, participating in pre-event walkthroughs and rehearsals.
• Recommends and maintains meeting room and event AV standards. Contributes to AV and hardware refresh planning, including participation in vendor selection.

• Executes IT projects assigned by the Director of IT and Facilities, including system rollouts, migrations, upgrades and integrations, and contributes to project planning, timelines and status reporting.
• Identifies opportunities to automate routine administration and workflows using Power Shell, Power Automate or comparable tools.
• Assists the Director of IT and Facilities with evaluating, piloting and rolling out AI and productivity tools (e.g., Microsoft Copilot,…