Senior ServiceNow Developer

Senior Service Now Developer

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is growing and seeking to hire an experienced Senior Service Now Developer to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

How you'll create opportunities in this Senior Service Now Developer role:

The Senior Service Now Developer is responsible for administration of our cloud-based workflow automation platform Service Now. This role is responsible for optimizing our workflow automation platform, identify opportunities for efficiencies, usability and manage future implementation plans. Primary liaison between the business, IT team and vendors.

How you'll create opportunities in this role:

• Resolve issues, questions, and requests related to the implementation and support of Service Now modules, including ITSM, CSM, and ITOM.
• Monitor, maintain, and optimize the Service Now platform to ensure high availability, performance, scalability, and alignment with business objectives.
• Collect, evaluate, prioritize, and coordinate enhancement requests across supported Service Now applications and modules.
• Coordinate platform upgrades, patching, releases, and development activities with Service Now, vendors, and internal IT teams.
• Perform testing and validation of critical business processes, workflows, integrations, and platform enhancements prior to production deployment.
• Design, develop, and maintain integrations between Service Now and enterprise platforms using APIs, data imports, middleware solutions, and other integration technologies.
• Configure and customize Service Now applications, workflows, forms, business rules, catalog items, and automation solutions to support business requirements.
• Create and enhance custom Service Now applications that improve operational efficiency, service delivery, and user experience.
• Support and expand Service Now capabilities across IT Service Management (ITSM), Customer Service Management (CSM), and IT Operations Management (ITOM).
• Partner with business stakeholders, product owners, and analysts to translate business requirements into scalable and sustainable Service Now solutions.
• Participate in discovery, design, estimation, development, testing, and implementation activities for new platform capabilities and enhancements.
• Develop and maintain technical documentation, release notes, knowledge articles, and support materials for business and technical users.
• Collaborate with training and change management resources to support user adoption of new Service Now functionality.
• Review business requirements and solution designs to ensure alignment with platform architecture, governance standards, security requirements, and development best practices.
• Support workflow automation, service catalog modernization, knowledge management, case management, and enterprise service management initiatives.
• Evaluate and leverage emerging Service Now capabilities, including AI-powered workflows, predictive intelligence, virtual agents, and intelligent automation features.
• Assist in platform governance, performance optimization, root cause analysis, and continuous improvement efforts to maximize business value from the Service Now investment.

• Experience with Service Now ITSM, CSM, and ITOM implementations and enhancements.
• Experience developing integrations with Workday, Microsoft 365, Azure, Salesforce, or other enterprise platforms.
• Familiarity with Service Now AI, Predictive Intelligence, Virtual Agent, Agent Workspace, and Generative AI capabilities.
• Experience working within Agile product delivery teams and participating in…