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Program Support Specialist
Job in
Milwaukee, Milwaukee County, Wisconsin, 53202, USA
Listed on 2026-09-02
Listing for:
Insight Global
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Program Support Specialist
An employer in Cupertino, California is looking for a Program Support specialist. In this role you will be:
- Perform systems diagnostic and troubleshooting duties to ensure a fully functioning system
- Maintain and document access control and video management system architecture parameters based on customer standards
- Triage, troubleshoot, and resolve service tickets via software or troubleshoot and guide service operators regarding hardware faults
- Remotely evaluate all hardware fixes with on-site technicians or local service partners
- Provide daily written updates and closing reports for each service tickets to the service operators and service AEs within the team
- Liaise and coordinate with other customer assigned AEs, vendors, LSPs, and GSOC
- Create test plans, coordinate with commissioning team and test systems
- Install software modules and applications on customer machines
- Customize a system to tailor to customers' business models
- Follow assigned projects to final adjustments, commissioning, and sign off
- Create pre-documentation, remotely assist the tech on-site by testing devices, and completing all PPM documentation
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