Help Desk​/Desktop Support Analyst Milwaukee, WI

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for employees in Milwaukee, Wisconsin. This long-term contract position is ideal for someone who enjoys solving day-to-day technology issues, keeping equipment records organized, and creating a smooth experience for new hires and departing staff. The role blends hands-on desktop support, asset coordination, and user assistance, requiring strong communication, attention to detail, and a customer-focused approach.

Responsibilities:

• Provide front-line support for hardware, software, printer, network, and mobile device issues, ensuring employees receive timely and effective assistance.
• Record incidents, troubleshooting steps, and outcomes in the ticketing system to maintain clear and accurate support documentation.
• Set up, configure, test, and deploy desktops, laptops, and mobile devices for employees while confirming readiness before delivery.
• Maintain up-to-date asset records by tracking equipment assignments, serial numbers, tags, locations, and related documentation.
• Conduct inventory checks and support reporting activities to improve visibility into device usage, stock levels, and overall asset status.
• Coordinate device moves, replacements, repairs, upgrades, and retirement activities while working with vendors and service providers as needed.
• Support onboarding by preparing user accounts, workstations, software access, and mobile devices, and by helping new employees get started with their technology.
• Manage offboarding tasks by collecting assigned equipment, wiping and decommissioning devices, revoking access, and handling mobile line changes in line with security requirements.
• Escalate advanced technical problems when necessary and follow through to help ensure issues are resolved completely and on schedule.