IT Specialist

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Full time Non Exempt - Hourly Milwaukee, WI, US

6 days ago Requisition

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It's part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That's where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Our next IT Specialist I will provide IT Department support, via multiple channels, responsive care to end users and perform basic technology administration tasks.

• Associate degree (A.
  
  A.) or better from an accredited college or technical school or three years+ of related experience in a Microsoft Server environment (Windows AD domains) required.
• Core Competencies:
  • Windows 11 Desktop Administration
  • Foundational Understanding of IP Phones
  • Foundational Understanding of AD
  • Imaging Laptop/PC’s
  • Basic Windows Server Administration
  • Basic TCP/IP Skills
  • Basic Understanding of DNS
  • Familiar with Backup solutions, and Antivirus Technologies
  • O365 Mailbox and resource management
  • Familiar with Wireless Technologies
  • Familiar with Remote Desktop technologies
  • Familiar with troubleshooting Multi-functional Devices
• Assist with managing VOIP phone and voice mail systems, including SMS messaging.
• Develops strategies to achieve organizational goals;
  Understands organization's strengths & weaknesses;
  Identifies external threats and opportunities;
  Adapts strategy to changing conditions.
• Must have reliable smart phone with ability to text and check company email.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines;
  Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• Lift equipment up to 35 lb. as needed.
• A valid Wisconsin Driver's License or occupational driver's license, reliable transportation and insurance is required.

• Respond to IT requests that come in via the help desk ticket system and phone calls.
• Provide remote or desktop assistance with user requests when necessary.
• Keep requests updated with status information and actions taken to resolve problems.
• Act as backup to the System Administrators.
• Escalate policy, procedure and project related requests to the Director of Information Technology.
• Engage in and oversee basic and intermediate systems administration tasks, such as the creation, modification, and maintenance of user accounts, mailboxes, printers, etc.
• Provide training and support to user community.
• Manage user security access to the Wellpoint file system.
• Restore user files from backup or archive upon request.
• Work with appropriate vendors to troubleshoot issues.

• Engage in troubleshooting tasks related to basic and intermediate Information Technology hardware and software, including installation or replacement of hardware components, cabling, peripherals, drivers, software, customization of system settings, and resolution of end user issues. This will involve the lifting, handling, and transport of equipment as necessary.
• Work with Systems Administrators to support monitoring, analysis, and management of workstation health, including review of System logs, Disk Space Utilization, Processor and Memory Utilization, as well as Patch, Backup, and Cyber Security measures.
• Create and maintain policies that define user access to network equipment, software and…