IT Technical Support Administrator III

Department:

12225 Enterprise Corporate - Enterprise Tech Field Services IL/WI

Full time

Yes

40

Work Schedule: Monday through Friday, regular 8-hour shifts.

On-Call Rotation: Team members participate in a shared on-call rotation approximately once every 16 weeks. During the assigned week, support may be required outside normal business hours.

$38.20 - $57.30

teams. Analyzing IT processes to formulate practical solutions using software, analytical tools and techniques, business processes, and deliver best practice-based IT (service) management. Representing IT to local and system leadership as needed, on a variety of operational and strategic projects and technical solutions, including hardware, software, infrastructure, cybersecurity, and mobile technologies/devices. Independently provides incident/request support, configuration of software and hardware, and is accountable for the implementation and maintenance of technical solutions to meet organizational requirements in alignment with ITSM and ITIL standards.

Supports on-call responsibilities as needed for clinical and operational functions.

• Ensures compliance with Advocate Health IT standards. Preemptivelyidentifiesvariations from standards and potential technology issues. Participates in change control activities for any environmental, operational, configuration changesas prescribed bydefined change control processes.
• Adhere toAdvocate
  
  Health ITAM process for device removal, including inventory management. Proactively ensure the efficientutilizationof Advocate Health’s IT resources through regular reviews of hardware usage reports.
• Local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices.
  
  Lead project team meetings and provide technical guidance as necessary to technical support administrators.
  
  Support and implement IT and FTSO Strategic Initiatives that align with the overall goals of Advocate Health.
• Onboarding/mentoring/coaching fieldservicesteammates including training on Advocate Health policies, procedures, standards, and best practices. Provides education to the team as new systems, features, standards, or best practices are implemented.
• Building andmaintainingrelationships through rounding and consulting with Site Leadership.
  
  Establishes meaningful stakeholder relationships targeted at improving productivity and engagement between IT and our business partners.
  
  Must be able torepresentIT to site and local leaders in situations such as meetings, rounding, and safety huddles. Participate as site representative on Advocate Health enterprise-wide technical oversight committees and teams.

• None required.

• Bachelor’sdegree or equivalent experience in Computer Science, Information System, Engineering, or related field.

• 5+ yearof experience in a complex IT operating/support environment.

• Must have excellent interpersonal and technical skills.
• Preferred background in Healthcare, Customer Service or Technology
• Excellent written and verbal communication skills, strong customer service skills, excellent problem-solving skills

• Ability tolift tothirty-five pounds without assistance. For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis.
• Travel to Advocate Health locationsrequired.
• This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.
• On call support required
• Incumbents willbe required to wear personal protective equipment in designated clinical areas.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities,…